Prepare for your visit

Parking at our stores

All our IKEA stores have free parking, which includes Disabled and Parent & Baby parking bays.

Free parking is offered at select locations and depends on availability. Exclusions:

• IKEA Southampton: free parking is only available for a defined period of time and is subject to a minimum spend. 
• IKEA Greenwich: free parking is only available for a maximum of 5 hours.
• IKEA Hammersmith: hourly paid parking at the Livat shopping centre.
• IKEA Brighton: hourly paid parking at the Churchill Square shopping centre.
• IKEA Harlow and IKEA Norwich: free parking in the retail park for a maximum of 3 hours. 

Electric vehicle charging

At IKEA, we believe in having a positive impact on people and the planet; therefore, when visiting our store, we encourage our customers to travel via sustainable modes of transport.

Our service partner GRIDSERVE provides an Electric Vehicle Charging service at our IKEA stores, at which they charge a small fee* for a rapid charge (contactless card payments accepted). For more information, visit GRIDSERVE here.

^{*For pricing, please visit the GRIDSERVE website, and for availability and specifications, please visit the GRIDSERVE map and search for 'IKEA' for more information.}

Småland

We like to make visiting IKEA both fun for kids and easier for grown-ups. Småland is our free supervised play area, located at the entrance of our stores. IKEA Småland co-workers will take care of your children for free for 60 minutes while you can enjoy shopping in-store.

Family friendly toilets / baby care rooms

Each store offers family friendly toilets located in all toilet areas as well as nursing and changing facilities. These contain step stools and toilet seat boosters in each family toilet cubicle.

There are nappy vending machines and pull down changing tables in both male and female toilets, with separate changing facilities available.

We are also proud to offer accessible places to change in many of our stores.

Baby feeding area

At IKEA, we invite mothers to breastfeed where they wish.
We also have a nursing area within the restaurant that offers a calm and private environment if preferred.

Accessible store

To support your visit we offer a number of manual wheelchairs*, accessible parking spaces and wide aisles in store. Our pay points are also fully equipped with detachable chip & pin pads with easy release for those with mobility issues.

^{*Please note the following stores currently do not provide wheelchairs: IKEA Brighton, IKEA Harlow, IKEA Norwich, IKEA Chester and all Plan and Order Points.}

Accessible toilets / changing facilities

We offer enhanced places to change children and adults in 14 of our stores.

Service animals and rest points

All service animals are welcome in our stores. Our stores are equipped with many rest points including benches for when you need a break or simply want to ponder that purchase.

Hearing loops

We have hearing loops in numerous locations throughout each store. These are indicated by signage and can be accessed by switching to the T setting or hearing loop programme on your hearing aid.

At IKEA, accessibility is a key priority. That’s why we’ve partnered with AccessAble, a specialist organisation that provides detailed accessibility guides to help everyone navigate our stores with confidence.

Each IKEA store has its own guide, offering practical information for disabled customers. You can explore the guides here: www.accessable.co.uk/ikea.

Assisted shopping

For visitors with specific needs, we offer a range of services, including assisted shopping.

This can range from support in getting around the store, help with picking items in our Self-Serve warehouse to loading/unloading goods from your vehicle.

To book, please contact us prior to your visit or alternatively you may request help upon arrival at the store in the Customer Service area.

Remote shopping

We also offer remote shopping options by chat, telephone or video calls to our customers who cannot visit our stores.

Need a faster connection to use our IKEA App or reply to messages? Our free WiFi is available all over the store and we are proud to be members of the Friendly WiFi scheme.

We have shopping bags for picking up smaller items that are available whilst exploring our show room and trolleys in both our Market Hall and Self-Serve areas for your bigger shopping items, which are available at the entrances.

All family, wheelchair and disabled specific need trolleys are available at the main entrance of our stores.*

^{*Please note, at IKEA Southampton, wheelchairs are available from level 1 at Customer Services.}