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Before you visit


How do I check stock availability?

You can check stock availability on each product’s page by selecting the store you plan to visit. If the product is not available, you can leave a mobile number or email address and we will notify you when more stock arrives.


If you are placing an online order, simply add your chosen items to your shopping bag and enter your postcode to calculate the delivery date and cost. If any articles are not available for online purchase, you will be notified at this stage.


How do I shop at IKEA?

There are a few different ways to shop with IKEA:

In store - Visit one of our stores where you can take items home today, or arrange delivery usually from the next day. We can also organise assembly, kitchen installation, van hire, home planning and removal of old furniture for you. View all our services.

Online - You can place an order on our website 24/7 which will be delivered to your chosen address.

Order and Collection Point - Visit one of our Order and Collection Points where you can plan, design and experience the IKEA range, then place an order for either home delivery or to come back and collect later. We are also able to organise all the same services as our main stores in the Order and Collection Points.

Click & Collect - You can now place an order on our website to collect from any of our Order and Collection Point locations and selected stores*.

*Currently available in IKEA Croydon, IKEA Belfast and IKEA Nottingham.


How can I get an IKEA catalogue?

Every year we distribute the IKEA catalogue in the area around each IKEA store. You can pick one up for free next time you visit an IKEA store, or alternatively you can view the whole catalogue of items online, download a digital version or view it on the IKEA catalogue app for your smart phone available from your app store.


What services do you offer to help me save time and energy?

We make it easy for you to pick up, take home and put together your furniture by yourself. Prefer to save time and energy? No problem! We have a range of additional services available to help:

Delivery 
Picking and Delivery
Assembly
Kitchen Planning
Kitchen Installation
Removal and Recycling
Van Hire

Find more information here.


Do you have any online tools to help me plan what I want to order?

We have a number of online planning tools to help you give shape and substance to your dreams. You can play with colours, styles, sizes and configurations to plan your way to perfection through a variety of kitchen, bathroom, wardrobe and storage planners.

You can view your designs in 3D and get a detailed product list to save or print to make it easy to order.

 See our online planning tools.


Do you offer any guarantees on products?

We do offer a free standard one year guarantee on all products, in addition many of our products come with a longer guarantee. You can find out more information on the IKEA everyday quality guarantees.


Can I reserve something to collect or place an order over the phone?

We have introduced a Click & Collect service in all our Order and Collection Point locations and selected stores*. It is not currently possible to reserve items in our other stores, but we hope to extend this service soon. You can check stock availability on all product pages on this website. We are unable to accept payment or orders by phone.

*Currently available in IKEA Croydon, IKEA Belfast and IKEA Nottingham.


How long are the sessions in Smaland (crèche) and what is there to do there?

Each session is usually 1 hour long, although during some peak times this may be shortened to 45 minutes. We take bookings for sessions when you arrive in store.

Our Smaland crèche facility is available every day, and our fully qualified childcare team are ready to host children throughout the day. 

We have a variety of imaginative and interactive toys to keep your little ones occupied, as well as a ball pool. For the creative ones, we have a selection of arts and crafts, books and creative toys.


What facilities do you have for people with disabilities?

At IKEA, we want to make sure our home-furnishing solutions are accessible to as many people as possible.
 
In order to achieve this we offer the following free services for disabled customers in all of our stores:
 
Accessible parking spaces – these are located conveniently close to store entrances and may be used by accessible parking badge holders 
Accessible toilets – located in all public toilet block areas in each store 
Hearing loops – installed at numerous locations throughout each store as indicated by signage to assist hearing aid users by switching to T setting or hearing loop programme on their aids
Loan wheelchairs – a limited number of manual wheelchairs are available inside each store entrance area, a simple sign out process is in place. Motorised scooters are welcome but are not available to loan from stores
Assisted shopping – request upon arrival or at our customer services area 
Places to change / Changing places
As part of our inclusive and accessible range of facilities we are now pleased to be able to offer enhanced places to change children and adults in nine of our stores. These facilities contain a changing bench and a hoist alongside standard accessible toilet facilities.
 
Registered Changing Places are located in the following stores (>12sqm)
Coventry
Edinburgh 
Exeter 
Milton Keynes
Sheffield
Thurrock
Tottenham
 
Places to change are located in the following stores (<12sqm)
Leeds
Reading
Southampton
Wembley
 
Please be advised that users will require their own sling to use the hoist facility and access may be by request or by RADAR key. 
 
We are committed to providing changing facilities in all new and existing stores in the near future.
 
Registered service dogs are always welcome in our stores