How can I contact IKEA customer service?
You can contact us via chat, phone and contact form.
If you can’t find what you are looking for on IKEA.com, our Customer Service team are here to help you. Chat with us by clicking on the yellow icon in the lower right corner, call us on 09-3482 9400 or using our Contact form. For more options/information and opening hours, go to Contact us.
Alternatively, you can also visit the Customer Service department at your nearest IKEA store.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
Here you'll find our contact information and opening hours. We're open almost every day, and chatbot Aava is available to help you at any time.
Read moreIf an IKEA product you own has been recalled, please stop using it immediately. Visit your nearest IKEA store or contact IKEA Customer Service to return it.
Read moreIf something is missing after delivery or pick up from IKEA location or a pick-up point, make sure to first check if your order has been split into multiple deliveries, as the missing item might still be on its way. If you find that items are still missing from your order, please contact IKEA Customer Service either online or in-store.
Read moreIf you receive a product you did not order, first check whether it's an extra item or if something from your original order is also missing. If items are missing, contact IKEA Customer Service in-store or online, and a co-worker will assist you with returning the incorrect items and getting the missing ones. If you've received extra items, verify on the purchase invoice whether you've been charged, then contact IKEA Customer Service for guidance on how to proceed.
Read moreIf you noticed an error with your receipt, order or your own contact or address information entered in the order, please contact our customer service.
Read moreTo check your Hei card details, log into your hei-account on Ikano Bank’s website. For IKEA loan details, contact Ikano Bank’s customer service.
Read more