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If you receive a product you did not order, first check whether it's an extra item or if something from your original order is also missing. If items are missing, contact IKEA Customer Service in-store or online, and a co-worker will assist you with returning the incorrect items and getting the missing ones. If you've received extra items, verify on the purchase invoice whether you've been charged, then contact IKEA Customer Service for guidance on how to proceed.
Read moreHere you'll find our contact information and opening hours. We're open almost every day, and chatbot Aava is available to help you at any time.
Read moreWe will help you with faulty product in store and online.
Read moreIf an IKEA product you own has been recalled, please stop using it immediately. Visit your nearest IKEA store or contact IKEA Customer Service to return it.
Read moreIf you noticed an error with your receipt, order or your own contact or address information entered in the order, please contact our customer service.
Read moreIf a product has been delivered to you in a damaged state, please report this as soon as possible through 'Track & manage my order' or by reaching out to IKEA Customer Service either online or in store.
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