How can I contact IKEA customer service?
If you can't find what you're looking for on the IKEA Customer Service pages, you can reach out to IKEA Support online or by visiting an IKEA store during opening hours.
Before contacting IKEA Support, we recommend visiting the IKEA Customer Service page. On this page, you'll find a range of self-service tools that can help you get the information or support you need quickly. For example, you can:
- Track and manage your order
- Check product availability and stock levels
- Find information about deliveries, returns and refunds
- Raise a claim regarding a damaged product
- Order spare parts for IKEA products
- Track your ongoing cases
- Access product support and troubleshooting guides
- Find answers to frequently asked questions
- Start planning your dream home
- Book a planning appointment
Many common queries can be resolved online in just a few minutes. If you still need assistance after visiting the Customer Service page, you can contact IKEA Support either online or in-store during opening hours.
Contact IKEA Support online
If your inquiry is urgent, you may handle this via chat or by calling 09 3482 9400 within opening hours.
Visit an IKEA store
Alternatively, you can also visit the Customer Service department at your nearest IKEA store. The Customer Service desks are usually located near the entrance/exit of the store. Please note that direct calls to stores are not possible.
Customer service opening hours
Phone
- Mon-Fri 9.00-18.00
- Sat-Sun 10.00-16.00
Chat
- Mon-Fri 9.00-20.00
- Sat-Sun 10.00-18.00
Special opening hours
-
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