What can I do if I haven't received my IKEA gift card I bought online?
If you haven't received an IKEA gift card purchased online, the problem can often be solved in a few steps. Gift cards purchased online are automatically sent to the email address provided during the checkout process.
First, check your email inbox
Before contacting our customer service, we recommend that you carefully check all folders in your email account. In some cases, the gift card email will be automatically filtered or moved to another folder by your email provider.
Pay special attention to:
- Your spam or junk email folder
- Folder for ads, notifications, or filtered messages
- Blocked or auto-sorted emails
Some email providers classify emails with coupons or digital products as automated messages and therefore move them to special folders.
Check the email address provided at the time of purchase
If you use multiple email addresses, please make sure you check the correct mailbox. The gift card will only be sent to the email address provided at the time of purchase.
Contact Customer Service
If the gift card cannot be found even after carefully checking all folders, our customer service will be happy to help you. There you can check whether the email has been sent successfully and what further steps are possible.
Quick help via IKEA Chat
The easiest way to get the right support is often via the IKEA chat. Simply enter the search term"Gift card not received". This way, you will be redirected directly to the appropriate support option and quickly receive help with your request.
In a nutshell
- IKEA gift cards purchased online are automatically sent by email.
- First, check your spam folder and other filtered inboxes.
- Check that the correct email address was provided at the time of purchase.
- If you still can't find the gift card, contact IKEA customer service.
- In the IKEA chat, you can access the search term"Gift card not received"quickly find the right support.
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