Why can't I access my personal space?
You can log in to your personal area by simply entering your email address.
You will then receive a unique code by email to confirm your identity. In your personal space, you will find all the information about your purchases and your membership account, including your IKEA Family card number.
Can't sign up? Enter the password for your account. If you can't remember it, you can reset the password.
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If you can't access the Kitchen Planner, try opening it with a different browser or in private mode.
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Read moreTo ensure that your furniture arrives at your doorstep, you can simply order it online and have it delivered by a freight forwarder. After entering your zip code, you will see all available shipping methods. Choose between "Standard Curb Delivery" or "Express Curb Delivery" and decide on a delivery date. Then enter your data and receive a confirmation by email with the fixed delivery date. On the day of delivery, please ensure free access to the delivery location. An adult must receive and sign the goods. The shipping company will deliver your order outside the building as close to your address as the driveway allows. Then check directly whether everything is complete and undamaged. If something is missing or damaged, our IKEA customer service will be happy to help you.
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