As a professional service technician, you order spare parts for IKEA Electrical Appliances via EURAS. The platform is operated in Germany by the ASWO International Services GmbH and is designed for specialist companies (registration with trade licence required).
You can reach EURAS via the official IKEA information page for professional service technicians. From there you will be taken directly to the registration and login page of EURAS.
As a professional service technician, how do I order spare parts for electrical appliances?
As a professional service technician, you order spare parts for IKEA electrical appliances via EURAS. For electrical appliances from other brands sold at IKEA, please contact the authorized service partners of the respective manufacturers.
1. Spare parts for IKEA electrical appliances
What EURAS offers you:
- targeted Spare parts search for IKEA electrical appliances
- a Optimized ordering process for specialist companies
- Access to Technical documentation
- Installation Instructions
- a structured management of your orders
What you need to access:
- a Registration
- a valid Business license
After activation, you can order spare parts directly and use them for your repair orders.
2. Spare parts for electrical appliances of other brands
For electrical appliances from other brands sold at IKEA (for example, Electrolux), you order spare parts not through EURAS and also not directly through IKEA. Instead, you turn to the authorized service partner of the respective manufacturers. You can find the contact details in the User Manual of the device.
Why Service Partners?
Authorized Service Partners have:
- Access to Brand-specific spare parts
- Detailed Technical documentation
- diagnostic data and knowledge of Model variants
- all information on the Warranty processing
- The possibility to order spare parts exactly matching the model and serial number
IKEA can not order these spare parts.
War das hilfreich?
Danke für dein Feedback!
Welche Abschnitte unserer Antwort findest du mangelhaft oder nicht hilfreich?
Der Text ist verwirrend.
Der Text ist für meine Frage nicht von Bedeutung.
Der Text ist relevant aber nicht hilfreich.
Der Text ist zu lang oder zu kurz.
Der Text ist verwirrend.
Der Text ist für meine Frage nicht von Bedeutung.
Der Text ist relevant aber nicht hilfreich.
Der Text ist zu lang oder zu kurz.
Danke für dein Feedback!
War der Inhalt nicht hilfreich für dich? Versuche eines der folgenden Dokumente.
In the operating instructions for your electrical appliance, you will find the contact details of the manufacturer or service partner. Take a quick look at your documents to find out who can help you with questions about spare parts.
Read moreIf you need spare parts, replacement parts or accessories for your IKEA appliances, you can order them from our service partner ASCI Service GmbH.
Read moreIf you've received a product or package that has missing parts such as screws or components, you can either order them online, pick them up at an IKEA store or arrange a delivery through IKEA Customer Service - depending on which part is missing.
Read moreThere are three types of spare parts at IKEA: small spare parts, larger spare parts and spare parts for appliances. The prices depend on the spare part you need.
Read moreYou can order larger spare parts through our IKEA customer service team – either online or in your local IKEA store. If you can't find the spare part number or need support, our staff will be happy to help you.
Read moreIf you notice a quality problem with your household appliance or it doesn't work as intended, you can report this directly to the manufacturer as long as the product is still within guarantee. If the appliance is made by IKEA itself, you can contact IKEA customer service online.
Read more