I didn't receive the total amount of points from IKEA Family for my purchase
Points can be granted in multiple stages, depending on the type of purchase you've made.
Points can be granted at multiple stages of your purchase depending on the type.
For example:
- Self-service articles have their corresponding points granted on payment.
- Orders in general have the points granted on order completion, meaning.
- If you have an order with delivery the points are granted after the delivery.
- If you have an order created in-store to be picked up in the Goods Handout area, points are granted after the goods have been given to you.
Please keep in mind that, even after order completion, points can still take up to 48h to be granted.
You can see your total amount of points by logging into your IKEA Family profile on the IKEA website or IKEA App. For more details, you can visit the history tab, also, available on your IKEA Family profile.
Read moreYou can collect points in all IKEA stores and planning studios, at IKEA.de, through the app or even by phone when you make a purchase.
Read moreYou can collect points online and in-stores, then use the points for a reward of your choice.
Read moreThe corresponding number of points will be deducted automatically from your profile within 24-48 hours and any rewards used will have been forfeited.
Read morePoints can take 24 to 48 hours to appear on your profile after completing a purchase or interaction.
Read moreAll IKEA Family members with a registered email address can collect points and enjoy rewards.
Read more