I didn't receive the total amount of points from IKEA Family for my purchase
Points can be granted in multiple stages, depending on the type of purchase you've made.
Points can be granted at multiple stages of your purchase depending on the type.
For example:
- Self-service articles have their corresponding points granted on payment.
- Orders in general have the points granted on order completion, meaning.
- If you have an order with delivery the points are granted after the delivery.
- If you have an order created in-store to be picked up in the Goods Handout area, points are granted after the goods have been given to you.
Please keep in mind that, even after order completion, points can still take up to 48h to be granted.
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You can see your total amount of points by logging into your IKEA Family profile on the IKEA website or IKEA App. For more details, you can visit the history tab, also, available on your IKEA Family profile.
Read moreIf you've earned points for a purchase and later return products, the corresponding number of points will be automatically deducted from your IKEA Family points balance (in some cases, this may result in a negative balance) and will be updated after 24-48 hours.
Read morePoints are non-transferable, non-refundable and cannot be exchanged for cash value.
Read moreUnder certain conditions, it is possible to identify your purchase later. Please contact our customer service.
Read moreAfter your purchase, you have 365 days to return your products, and we will refund you the full purchase price.
Read morePoints can take 24 to 48 hours to appear on your profile after completing a purchase or interaction.
Read more