Skip to main content

What can I do if I damage my IKEA product during transport or assembly?

If your IKEA product is accidentally damaged while transporting it home or during self-assembly, you can use the transport and assembly insurance as an IKEA Family member within 14 days of purchase.

As an IKEA Family member, you benefit from cover for accidental damage during transport and self-assembly. The cover applies to purchases where you used your IKEA Family card at the time of purchase.

1. What damage is covered?

The cover applies to accidental damage:
  • while transporting your IKEA product home
  • during self-assembly

2. What do you need to do?

If your product has been accidentally damaged, bring it to an IKEA store within 14 days of purchase.

Please bring the following

  • the damaged product
  • your IKEA Family card
  • your receipt

3. Important to know

The cover applies only to the damaged product, not to its delivery.

4. Find out more about your IKEA Family benefits

Would you like to know what other benefits are included with your IKEA Family membership?
→ Explore all IKEA Family benefits

💡 Want to do even more online?

Many tasks can be handled quickly and easily online without contacting Customer Service.
→ Order small spare parts or screws
→ Submit an IKEA complaint online
Looking for something else?
👉 Explore all IKEA self-service options
 

What particular parts of our articles do you find unsatisfactory or unhelpful?

The text is confusing to understand

The text is not relevant to my question

The text is relevant but not helpful

The text is too long or too short

Thank you for your feedback!

Was the article not helpful? Try one of the related articles below.