I accidentally damaged my product while transporting it home or during assembly. What should I do?
Things don't always go as planned and sometimes things go wrong.
IKEA Family members benefit from a guarantee against accidental damage when transporting or assembling products, valid for any purchase. Just make sure to present your IKEA Family card when you first make your purchase. In the event of accidental damage during delivery or self assembly, bring your damaged products to your closest IKEA store within 14 days of your purchase, along with your IKEA Family card and receipt. This warranty applies only to the damaged products, not to their delivery.
Find out more about the benefits of being an IKEA Family member here.
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Was the article not helpful? Try one of the related articles below.
If your product is damaged during transport home or during assembly, you may be able to use Transport and Assembly Insurance to have the product replaced free of charge – provided you used your IKEA Family Card when you bought it. Unfortunately, if the card has not been used, the protection does not apply. However, you can still check paid repair or replacement options.
Read moreIf a product has been delivered to you in damaged condition, please report it as soon as possible online via "Purchases/Orders" or contact IKEA Customer Service at the IKEA store.
Read moreYou can report damaged goods through our self-service or make a complaint at the store. Please note that complaints are not possible in our planning studios.
Read moreLearn what conditions apply to the IKEA warranty and why following care and assembly instructions is important.
Read moreYou can easily download the assembly instructions online through the product page.
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