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What can I do if part of my IKEA kitchen was delivered damaged?

You can report damaged goods through our self-service or make a complaint at the store. Please note that complaints are not possible in our planning studios.

You can report damaged items through our Self-Service or visit your nearest IKEA store for assistance. Please note that claims cannot be processed at IKEA Planning Studios.

YOU HAVE THE FOLLOWING OPTIONS:

✓ Report damaged items online

You can report damaged items directly through our Self-Service in your customer account.
To do so:
  • sign in to your customer account
  • select the affected order from your order history
  • follow the steps in the Self-Service
  • arrange a replacement, if needed

✓ Report damaged items in an IKEA store

Alternatively, you can visit your nearest IKEA store and report the damaged items in person.

GOOD TO KNOW

  • Damaged items can be reported online through our Self-Service.
  • If needed, you can arrange a replacement directly online.
  • You can also report damaged items at an IKEA store.
  • Please note that claims cannot be handled at IKEA Planning Studios.
 

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