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How does IKEA standard parcel delivery work?

Discover IKEA parcel delivery – a fast, affordable and flexible delivery option for smaller items such as decorations, textiles and accessories. Order the items you want online and have them conveniently delivered to your home.

Standard parcel delivery is suitable for smaller items that can be dispatched from a central warehouse and delivered directly to the delivery address you provided. Here you can find out how to select parcel delivery, track your shipment and what to check after delivery.

1. Select standard parcel delivery

  1. Add smaller items, such as decorations, textiles or accessories, to your shopping bag.
  2. Select “Standard delivery” during checkout.
  3. The system automatically checks the weight and size of the items and determines whether your order will be delivered by parcel or truck.
  4. Enter your delivery address.
  5. Check the displayed delivery cost. This is based on the weight and other order details.
  6. Complete your purchase and then check your confirmation email for the estimated delivery period.

Are you unable to receive the delivery in person?

Where possible, arrange a safe place for the parcel to be left.
Please note: Changes cannot be made to parcel orders once they have been placed. Cancellation is only possible while the order has not yet been handed over for dispatch.

2. Track your order and delivery

Once your order has been processed, you will receive your tracking information by email.
Use your order number and the tracking link to check the status of your shipment.
On Post.at or in the Post app, you can find various self-service options, such as:
  • redirecting your parcel
  • selecting a preferred delivery date
  • having the parcel left in a preferred safe place
  • delivery to a preferred neighbour

Delivery in several parcels

Your order is dispatched from a central warehouse and may be divided into several parcels if necessary.
Larger orders may therefore arrive in separate deliveries.

3. Receive your parcel delivery

The parcels will be delivered within the indicated estimated delivery period.
Please note: The indicated delivery period may be subject to change.
Make sure that:
  • you are available during the delivery period
  • or a safe place is available for the driver
If you are not at home and no safe place has been specified, another delivery attempt may be required. Additional charges may apply.
In this case, contact the parcel delivery provider directly to arrange a new delivery date.

4. Check your order after delivery

After receiving your order, check:
  • whether all items have been delivered in full
  • whether the packaging is undamaged
Missing or damaged items should be reported to IKEA immediately. Contact IKEA Customer Service for support.
 

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