How does IKEA standard parcel delivery work?
Discover IKEA parcel delivery – a fast, affordable and flexible delivery option for smaller items such as decorations, textiles and accessories. Order the items you want online and have them conveniently delivered to your home.
Standard parcel delivery is suitable for smaller items that can be dispatched from a central warehouse and delivered directly to the delivery address you provided. Here you can find out how to select parcel delivery, track your shipment and what to check after delivery.
1. SELECT STANDARD PARCEL DELIVERY
- Add the items you would like to order to your shopping cart.
- Proceed to checkout.
- The available delivery options and delivery costs for your order will be displayed automatically.
- The system checks factors such as the size, weight and type of items and shows you whether parcel delivery is available.
- Enter your delivery address and complete your order.
- Your order confirmation email will then include the estimated delivery period.
Please note: Even if an item is generally suitable for parcel delivery based on its size and weight, parcel delivery may not be available for certain products. If you order several items, your entire order may be delivered by truck delivery instead.
Unable to receive the delivery in person?
If you cannot receive your parcel delivery in person, you can choose a safe place and provide permission to leave the parcel. Your parcel can then be left at the agreed location.
Please note: If you provide permission to leave the parcel, IKEA is not liable for lost or damaged parcels.
Changes to parcel orders that have already been placed are not possible. Cancellation is only possible as long as the order has not yet been handed over for shipping.
2. Track your order and delivery
Once your order has been processed, you will receive your tracking information by email. Use your order number and the tracking link to check the status of your shipment. On Post.at or in the Post app, you can find various self-service options, such as:
- redirecting your parcel
- selecting a preferred delivery date
- having the parcel left in a preferred safe place
- delivery to a preferred neighbour
Delivery in several parcels
Your order may be split into multiple parcels or partial deliveries. This may happen, for example, if items are shipped from different warehouses or use different delivery routes. The individual deliveries may arrive at different times.
Please note: Splitting your order into multiple deliveries does not result in additional delivery costs. Your order remains a single order, even if the items are delivered separately.
3. Receive your parcel delivery
The parcels will be delivered within the indicated estimated delivery period.
Please note: The indicated delivery period may be subject to change.
Make sure that:
- you are available during the delivery period
- or a safe place is available for the driver
If you are not at home and no safe place has been specified, another delivery attempt may be required. Additional charges may apply.
In this case, contact the parcel delivery provider directly to arrange a new delivery date.
4. CHECK YOUR ORDER AFTER DELIVERY
After receiving your order, check:
- whether all items have been delivered in full
- whether the packaging is undamaged
- whether the delivered items match your order confirmation or order overview
Carefully open all parcels, as some items or parts may be packed together in the same parcel. If an item is still missing or has arrived damaged, contact IKEA Customer Service. Have your order number ready so that we can assist you more quickly.
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