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I cancelled my IKEA Click & Collect order. When will I receive my refund?

Find out when you can expect your refund after cancelling your Click & Collect order, including processing times and status information.

Your refund will be issued automatically to the same payment method used for the order.
In most cases, refunds are processed within 3 to 12 business days, depending on the payment method and your financial institution.

Why can it take longer?

Processing times may vary depending on:
  • Your payment method (e.g. credit card, PayPal, bank transfer)
  • Internal banking processes
  • Weekends and public holidays

Check your refund status

If you have received a case number, you can check the status at any time under "Claims".

Good to know

  • The refund process starts automatically once the cancellation has been confirmed.
  • No additional payment request or action is required from you.
  • If you have not received your refund after 12 business days, please contact Customer Support.
Have you received a case (SAC) number? You can now check the status of your claim here.
 

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