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Can I return or exchange purchases at IKEA Vienna Westbahnhof?

Learn which items can be returned or exchanged at IKEA Vienna Westbahnhof and what you need for the return process.

Yes, you can return or exchange items at IKEA Vienna Westbahnhof.
Please bring a valid proof of purchase or your IKEA Family card.

HOW RETURNS WORK

✓ Returns at the customer service desk on level 0
✓ Proof of purchase or IKEA Family card required
✓ Exchanges are also possible
✓ Express return service available

WHICH ITEMS CAN BE RETURNED?

At IKEA Vienna Westbahnhof, mainly smaller and easy-to-carry items can be returned.
Due to limited storage space, larger furniture items cannot be returned at this location.
For larger furniture returns, please visit:
✓ IKEA Vösendorf
✓ IKEA Wien Nord

IMPORTANT FOR EXCHANGES

If you would like to exchange an item, it is recommended to check online in advance whether the replacement item is available.

GOOD TO KNOW

The express return service helps make your return process faster and easier.
 

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