Can I show my order confirmation on my phone?
To collect your Click&Collect order, simply show the confirmation on your phone.
To collect your Click&Collect order, simply show the confirmation on your phone. Please also make sure to show your ID.
If your order is being collected by someone you have authorized, the authorized person will also need an ID. The power of attorney and the order confirmation can be shown on the phone as long as the following details are included:
- Order number
- Name of the person who placed the order
- Name of the person collecting/ authorized person
- handwritten signature of the person placing the order
- Date of order
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You will receive your order confirmation via email after we have received your payment. Please also check your Junk/ Spam folder.
Read moreYes, of course! Find out more information in case you cannot pick up your Click & Collect order here:
Read moreYou can find your order number in the email we sent you with the subject “Order confirmation".
Read moreIf you are missing items from your order, we suggest that you first review your list of purchased items (or order confirmation) and open all boxes, as several items might come in one box. You can also head to Track & manage my order to ensure your order has not been split into multiple deliveries. If you still notice that you are missing an item, contact us through phone or chat during our opening hours. Please have your order number available, so that we can resolve your inquiry as efficiently as possible. If you prefer, you are of course also welcome to visit the Customer Service department at your nearest IKEA store.
Read moreFind out more about how to find your invoice or request a copy of your invoice here.
Read moreAs an IKEA Family member, you can easily access your order online by going to your IKEA account. If you are not an IKEA member, go to "Help & Support" and then "Track My Order" to access your order.
Read more