Can someone else pick up my Click & Collect order for me?
Yes, of course! Find out more information in case you cannot pick up your Click & Collect order here:
Don't worry if you can't pick up your order yourself. You can always ask someone else to do so.
Please forward your order confirmation email to the person picking up the order and make sure to also provide them with a power of attorney. We need a written confirmation that the person you've asked to pick up your order is allowed to do so. Please also make sure to sign the document.
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Why can't I buy a product online that says it’s in stock in the store?
The store stock is most likely low, and the remaining items are predicted to be sold out by the time they would be able to pick them for online purchases. Please check the product page to see the stock status or visit us in store.
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Can I split an order and have it delivered to two addresses?
One order can only be delivered to one address. Separate orders can be placed for other addresses.
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I have cancelled my Click & Collect order. When will I receive my refund?
You will receive your refund as soon as possible sent to the payment method you originally paid with.
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Will I be able to change my Click & Collect date later?
You can easily change your Click & Collect date through your customer profile.
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Can I pick up my Click & Collect order earlier?
We cannot guarantee that your order will be ready sooner.
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Why is my preferred pick-up point unavailable?
Depending on stock levels, your preferred pick-up point could be unavailable at times. Check back the next day.
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