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What happens in an IKEA warranty case?

Learn how IKEA handles warranty claims and which solutions such as repair, replacement or refund may be offered.

IKEA first checks whether a valid warranty claim exists. Depending on the product and issue, a repair, replacement or another solution may then be offered.

HOW IS THE WARRANTY CLAIM ASSESSED?

In a warranty case, the product is inspected to determine:
✓ whether there is a material or manufacturing defect
✓ whether the warranty conditions are met
✓ which solution is most appropriate
For some products – such as electrical appliances, televisions or sound systems – IKEA may appoint an authorised service partner to inspect and repair the product.

POSSIBLE SOLUTIONS UNDER WARRANTY

If the warranty claim is approved, IKEA may:
✓ repair the product
✓ provide spare parts
✓ replace the product
✓ offer a comparable replacement product
✓ provide a refund in certain cases
You can find more information about the IKEA warranty in this overview.

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