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My IKEA product stopped working, is it covered by warranty?

Learn when your defective IKEA product may be covered by warranty and which documents are required for a claim.

If your IKEA product has a quality issue or defect, a warranty claim may be possible depending on the product.

WHEN IS A WARRANTY OR CLAIM POSSIBLE?

A warranty assessment is possible if:
✓ valid proof of purchase is available
✓ the product is within the warranty or statutory warranty period
✓ the issue is caused by a material, manufacturing or quality defect

WHAT DO I NEED?

For a claim, you need:
  • invoice or receipt
  • order number
  • IKEA Family account/card (if used during purchase)
If you were already an IKEA Family member at the time of purchase, you can also view your purchases and orders in your customer profile.

NO PROOF OF PURCHASE?

If you can no longer find your proof of purchase, please contact customer service. We will try to help you locate it.

IMPORTANT EXCEPTIONS

Please note:
✗ Returns or claims without proof of purchase are not possible
✗ Mattresses can only be returned within the 90-day mattress trial period
✗ Electrical products are only accepted in original condition or packaging

GOOD TO KNOW

Many IKEA products include extended warranties in addition to statutory warranty rights. The exact warranty period depends on the product.

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