Skip to main content
EN ATEnglish

After using my product, it no longer works. Is it under warranty?

All our products are carefully tested before sale. If you find a quality defect, you have an extended warranty for selected products in addition to the 2-year legal warranty.

To send us your claim, please click here. You will need your proof of purchase (invoice or order number) when you contact us. If you were already an IKEA Family member at the time of your purchase, you can view your purchases and orders by logging into your profile at this link.

If you can't find proof of purchase, contact us and we will try to help you find it.

For more information about our extended warranty and which products are included, please click here.

Please note: Returns and claims can only be made with proof of purchase (invoice, order number or your IKEA Family card if you used it at the time of purchase). Excluded are mattresses (which can only be returned within the 90-day sleep trial period) and electrical appliances (which are only accepted in unused condition; unused = not connected).

What particular parts of our articles do you find unsatisfactory or unhelpful?

The text is confusing to understand

The text is not relevant to my question

The text is relevant but not helpful

The text is too long or too short

Thank you for your feedback!

Was the article not helpful? Try one of the related articles below.

  • I have an older IKEA product and no longer need it, can I return it?

    At IKEA we believe that our products have earned more than one life - that's why we started the IKEA Second Life service.

    Read more

  • I have lost my invoice, can I still make a claim?

    Don't worry if you've lost your invoice, there are many ways to find your proof of purchase!

    Read more

  • Can I return used electrical appliances as part of the "IKEA Second Life" service?

    With our "IKEA Second Life" service, we do not buy back electrical appliances.

    Read more

  • Can I make a return online even though I bought the items in the furniture store?

    Yes! You can also arrange a pick-up for items that you have bought in the furniture store.

    Read more

  • How long do I have to make a claim after a delivery?

    At IKEA we believe in a generous complaints policy.

    Read more

  • Are there guarantees for knives, pots, pans and woks without a non-stick coating?

    Yes, since September 1, 2024 there is a guarantee for knives, pots, pans and woks without non-stick coating.

    Read more