What is IKEA's return policy for a custom-made countertop?
The cancellation of a custom-made stone worktop is generally not possible once the order has been placed and the goods have been booked. However, you can return the custom-made goods after receiving the delivery.
You can return the stone custom-made worktop to any IKEA store in Austria after delivery or opt for a paid pick-up. The refund will only be made on IKEA prepaid card. Only the value of the goods of the custom-made worktop will be refunded, the delivery costs and the costs for the measurement will not be refunded.
Please note that a refusal to accept the custom-made worktop is possible upon delivery, but in this case nothing will be refunded, not even the value of the custom-made worktop.
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