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I received a damaged product, what should I do?

If you receive a damaged product, you can either file a complaint online or contact IKEA Customer Service for support.

If the order you received through delivery contains a damaged product, you can file a complaint online and choose either to receive an exchange product or get a refund. Regardless of your choice, IKEA will arrange to pick up the damaged product (parcel return or truck pick up).

To file a complaint:

  • Go to 'My Purchases' in your IKEA account.
  • Select the affected order and click 'raise a claim'.
  • Select the affected item(s), indicate the condition of the parcel and choose your desired solution ('Collection and exchange' or 'Collection and refund'). 
  • Review and submit your claim.
  • IKEA will contact you with information about next steps.

If you can’t find the order under 'My Purchases' or you want to file a complaint for a damaged product you collected by yourself, please contact IKEA and we will help you.

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