Skip to main content
EN ATEnglish

I received a damaged product, what should I do?

If you receive a damaged product, you can either file a complaint online or contact IKEA Customer Service for support.

If the order you received through delivery contains a damaged product, you can file a complaint online and choose either to receive an exchange product or get a refund. Regardless of your choice, IKEA will arrange to pick up the damaged product (parcel return or truck pick up).

To file a complaint:

  • Go to 'My Purchases' in your IKEA account.
  • Select the affected order and click 'raise a claim'.
  • Select the affected item(s), indicate the condition of the parcel and choose your desired solution ('Collection and exchange' or 'Collection and refund'). 
  • Review and submit your claim.
  • IKEA will contact you with information about next steps.

If you can’t find the order under 'My Purchases' or you want to file a complaint for a damaged product you collected by yourself, please contact IKEA and we will help you.

What particular parts of our articles do you find unsatisfactory or unhelpful?

The text is confusing to understand

The text is not relevant to my question

The text is relevant but not helpful

The text is too long or too short

Thank you for your feedback!

Was the article not helpful? Try one of the related articles below.