Returns and Product Issues



Can I return items?

If you're not totally satisfied you can return products within 365 days. We will give you a full refund by the same method as your original payment for products that are returned with proof of purchase in new and unused condition and, if possible, the packaging. You can return any product, even if you assembled it, as long as it's in re-saleable condition. Unless faulty, we may refuse the return or offer an exchange or gift card only if the returns criteria are not fully met. 

If you purchased online you may take your items back to any IKEA store within the UK, alternatively you may arrange collection of your online purchase by contacting us. See our Returns Policy for more information.


There seems to be a mistake on my receipt from the store. What should I do?

Please return to the store with your receipt and we can investigate this for you. If you are unable to return to the store please contact us.


Can I return a mattress?

Unless faulty, you may only return a mattress for a refund within 365 days if the packaging is still on the mattress and unopened. We do understand that you may need to try a mattress first to see if it’s comfortable that’s why you may exchange your mattress once within 90 days under our Love it or exchange it offer.


Can I return a made to order product?

Goods made to order can be cancelled or returned unaltered at any time within 365 days of purchase the same as any other product. Return unused items in their original packaging, together with your till receipt or copy of your online order confirmation email, for a full refund or exchange. See our Returns Policy.


Can I return goods I have opened or assembled?

Items can be returned to the store with your original receipt, but should be disassembled. Depending on the condition of the items, the value and method of refund would be at the discretion of the store.


Can a different account be credited with a refund?

A refund has to be made to the original card used for payment. In the event that you are unable to access this account we may refund to a gift card. 


Do you provide extra or replacement fittings?

As long as the fittings have a 6 digit code in the assembly guide, we can arrange for these to be posted directly to you free of charge. Just click here to fill out a spare parts request form. If you no longer have the assembly guide, copies can be found in the product description on the website, for older products please contact us to request.


The product I’ve purchased has a faulty or damaged part.

You only need to take the faulty part to a store with your receipt and we will exchange this for you. Alternatively you may return the whole product for a replacement or full refund. If you damaged the item yourself and swiped your IKEA FAMILY card at the till, you may be covered by IKEA FAMILY card insurance.


Can I get help with assembly?

You can find assembly guides next to the product description online, ask in store or contact us for general help. Or if you would like the furniture assembled* you can find more information on our services page.

*Assembly Service is not available for online orders. 


Missing Assembly Guide

Copies can be found in the product description on the website. If you are unable to locate the assembly guide, please contact us with information about the product or if possible email pictures and we will do our best to locate them for you. 


Faulty items, under guarantee

IKEA offers a generous guarantee policy. Guarantees can be found in the back of the catalogue or by clicking here. If you do notice a problem with any product within the first year of purchase or within the full guarantee period, please return the item to a store or email pictures and a description of the fault. Please include proof of the original purchase from IKEA.


Where do I find information about product recalls?

For information about product recalls and safety alerts please visit our press page here.