IKEA Store

Is there parking when I get there?

All IKEA stores have free parking* which include Disabled and Parent & Baby parking bays. All IKEA stores in the UK are equipped with free electric car chargers supplied by Ecotricity. Please visit the Ecotricity website for more information including charger specifications, card required and how to guides. 

*Free parking subject to a minimum spend at IKEA Southampton and IKEA Coventry.

What facilities do you have for people with disabilities?

For our visitors with disabilities, we are pleased to offer the following services at IKEA stores.
Wheelchairs, free to use in the store.
Assisted shopping, please go to the customer information desk in store to request this.
Facilities for hearing impaired visitors.

Registered Service Dogs are always welcome.

Are your stores family friendly?

Each store supplies high chairs, organic baby food, baby food warming stations, and healthy meals for children in the restaurant, play areas and nursing areas. All our stores have a crèche facility usable for 45 minutes at a time (book in store). Bring the whole family we have something for everyone! 

Why are items sometimes out of stock?

Every effort is made to maintain the availability of items shown in the catalogue, but due to popularity and supply issues, some products may not always be available. Generally, IKEA can estimate when a product should be back in stock. You can check the stock availability on the product information page to make sure items are available before you visit.

Do your stores offer home delivery or van hire?

Since most IKEA furniture is flat-packed, you can take your goods home today in your car and enjoy them right away. If you'd prefer, IKEA can arrange home delivery at a reasonable rate. Visit the home delivery desk in the Customer Service area after checkouts. We also offer a van hire service through Hertz 24/7. Find out more about the IKEA range of services we can offer. 

Can you help me with assembly?

You can find assembly guides next to the product description online, ask in store or contact us for general help. Or if you would like the furniture assembled* you can find more information on our services page.

*Assembly Service not available for online orders.

Can someone help me plan and design rooms?

Many IKEA stores offer a home decoration service if you wish to furnish an entire room or home. Our friendly co-workers will be happy to assist you in store. IKEA also have online planning tools for a range of products including storage, kitchen and wardrobe furniture. Our kitchen departments can also arrange a visit to your home to help design your ideal kitchen. 

I've lost something at the store - how do I get it back?

For lost items, please return to the store you visited where our co-workers will be happy to help you at the Customer Service desk. Please note that credit cards will be destroyed after 24 hours for security purposes.

There seems to be a mistake on my receipt from the store. What should I do?

Please return to the store with your receipt and we can investigate this for you. If you are unable to return please contact us.

When is IKEA going to build a store in my Town/City?

IKEA is constantly expanding so we can meet our goal of creating a better everyday life for the many people and reach as many people as possible in a variety of different channels. To read more about our expansion strategy and see which stores are being opened next click here.