Skip to main content
EN USEnglish

The website says the items in my order are available. Why can’t I place an online order for delivery?

If you’re receiving an error at check-out while placing your order, it’s possible the items in your cart are out of stock at our distribution center even though the item(s) may show as available at your local IKEA store. 

Please note that standard online orders for delivery ship from one of our central warehouses based on your delivery zip code and not our store locations. For additional information, you’re welcome to contact the IKEA US Customer Support Center at 1-888-888-4532.  

What particular parts of our articles do you find unsatisfactory or unhelpful?

The text is confusing to understand

The text is not relevant to my question

The text is relevant but not helpful

The text is too long or too short

Thank you for your feedback!

Was the article not helpful? Try one of the related articles below.

  • Can I add or remove products to my order?

    We know plans can change, but once an order is placed it travels quickly through our systems. Depending on the order details, we may or may not be able to make changes to your order.

    Read more

  • Why are some items in my cart not available?

    We're sorry that some items are showing as not available. This is likely due to a stock issue.

    Read more

  • My zip code isn't recognized, what should I do?

    We're sorry that your postcode isn't recognized. This could be a stock or incorrect information issue.

    Read more

  • Can I add to my existing order?

    We're sorry, we're not able to add items to an existing order after payment has been taken.

    Read more

  • Can I change the delivery date of my order?

    We know plans change - you change the delivery date yourself through the order management page on our website. If the option is no longer available because the order has already processed, please contact us.

    Read more

  • Why was my payment declined?

    Multiple order attempts within a 24-hour period or incorrect billing information may result in a declined payment.

    Read more