Can I place an order via webchat?
Yes, you can! Have your list of items ready and get in touch with us over chat when you're ready.
You can purchase products in-store, online, via chat or over the phone with our sales specialists. If you'd like to place an order with us over chat, type "speak with an agent" and choose the option "make a new purchase".
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You may reach our Kitchen Sales team by calling our IKEA US Customer Support Center or visiting your local IKEA store to place your order.
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Read moreWe offer our Click & Collect service if you'd like to purchase online and pick it up at the store.
Read moreTo use this service, add smaller items to your cart, select the 'Parcel Delivery' option at checkout, and provide your delivery address and any special instructions. You'll receive a confirmation email with estimated delivery dates, and tracking information will be provided once the order is processed. On delivery day, ensure a safe place is available if you're not present and check for any issues immediately upon receiving your order. If you notice any problems (such as missing or damaged items), contact IKEA Customer Support.
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