What do I do if I can't shop with my IKEA gift card or credit voucher?
Make sure that your gift card or credit card has enough balance. If the problem persists, you are welcome to contact IKEA Customer Service for further assistance.
- My gift card or credit voucher doesn't have a PIN on the back
Older gift cards or credit vouchers don't always have a four-digit PIN on the back, which is required for online purchases.
- The card number and/or PIN are no longer fully readable
If the card number and/or PIN code are not readable, it's unfortunately not possible to redeem the money on the card. Any gift cards damaged in this way are no longer valid as a payment method, and these cards cannot be replaced or refunded.
- The balance on the gift card or credit voucher has suddenly disappeared
When you add your gift card or credit voucher to an order, the amount is reserved and removed from the balance. If for any reason you do not complete your order, it may take up to an hour for the reservation to be released and your balance to be restored.
- In order to redeem your gift or credit voucher please check that there is enough balance and that the card details entered are correct. You can see your balance by signing in to your IKEA Family profile. Then, fill in the number on your gift card and any PIN to see the current amount.
- If your card has a balance but you're still experiencing problems, an IKEA co-worker can help you check your card's balance and status. If the card is active, valid and has enough money left, a co-worker from IKEA Customer Service help you further. If you visit an IKEA store, the staff there can also help you.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
An IKEA gift card or a credit voucher can be used to purchase products and services in our stores and online at IKEA.se.
Read moreYou can buy a gift card, while a credit voucher is given by us at IKEA as an alternative to a refund, for example in the case of a return without a receipt. Coupons and discount codes are sometimes distributed in connection with our campaigns or activities and are then subject to special terms and conditions.
Read moreGive your used IKEA products a longer life. Take a look at our second-hand marketplace or get a valuation on IKEA.se. It’s easy, sustainable, and smart for both your wallet and the planet. To sell a product back to IKEA, you need to bring the product to a store, where it will be assessed and you will receive a final price.
Read moreYou are able to use IKEA Family rewards on most things in our restaurants where we serve hot and cold dishes, delicious sandwiches and pastries. The exception is alcoholic beverages which we sell in two of our stores, Haparanda and Örebro.
Read moreIf you have forgotten your password, you can log in either with a one-time code or with BankID.
Read moreWhether you're looking to buy your very first kitchen, or are looking to update your current kitchen, we make it easy for you to approach your dream kitchen at your own pace. Buying a kitchen requires a lot of attention and consists of several number of steps. At IKEA, you can choose to either do each step yourself or get expert help from one of our IKEA kitchen specialists.
Read more