Are IKEA products safe?
We all want our homes to be a safe place. When we work together, we can reduce the risk of accidents.
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Any changes you make to a product will void the guarantee.
Read moreAll IKEA products are carefully tested before being sold. However, if something goes wrong and you notice a quality issue over time, you have an extended guarantee period for several IKEA products in addition to your rights under New Zealand Consumer Law.
Read moreWe do not recommend modifying IKEA products as they are designed and intended to be built the way that is illustrated in the assembly instructions.
Read moreIf an IKEA product you own has been recalled, please stop using it immediately. Visit your nearest IKEA store or contact IKEA Customer Service to return it and claim a full refund.
Read moreIf your product breaks while transporting it to your home or during assembly, you may be able to claim the one-time “Just-in-case protection” to get the product replaced for free, provided you used your IKEA Family card while purchasing the product. If the card wasn’t used, the protection unfortunately doesn’t apply, but you can still explore paid repair or replacement options.
Read moreAll of our IKEA products have a guarantee.
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