Does my product have a guarantee?
All of our IKEA products have a guarantee can be comfortably satisfied with their products.
We offer extended guarantees for certain product ranges such as kitchens, appliances, bathrooms and more. Please see our full Comprehensive Product Guarantees page for all our guarantees.
Not sure if your item is covered? Our customer service team are here to help! Simply visit us in store or contact us with your proof of purchase and the issue you are experiencing with your product.
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All IKEA products are carefully tested before being sold. However, if something goes wrong and you notice a quality issue over time, you have an extended guarantee period for several IKEA products in addition to your rights under New Zealand Consumer Law.
Read moreIf you’ve noticed a quality issue with your household appliance or it’s not working as it should, you can report this directly to the manufacturer if the product is still within guarantee. If the appliance is an IKEA product, you can reach out to IKEA Customer Service either online or in-store.
Read moreWe're sorry to hear your IKEA appliance isn't working. We can assist you with this as long as the appliance is still under guarantee and you have your proof of purchase.
Read moreAny changes you make to a product will void the guarantee.
Read moreFor products not covered under an extended guarantee, our team can assess the product and issue you are experiencing.
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