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I received a damage product, what should I do?

If you receive a damaged product, you can either lodge a claim or contact IKEA Customer Service for support.

If the order you received through delivery contains a damaged product, you can lodge a claim online and select either an exchange or a refund. Regardless of your choice, IKEA will arrange to pick up the damaged product. 
To lodge a claim: 
  • Go to ‘My Purchases’ in your IKEA account. 
  • Select the affected order and click 'Manage my purchase'. 
  • Choose 'Claim products damaged at arrival'. 
  • Choose what product/products are damaged. 
  • Decide whether you want a replacement delivered or a refund. 
  • Review and submit your claim. 
  • IKEA will contact you with information about next steps. 
If you can't find the order under 'My Purchases' or you want to lodge a claim for a damaged product you collected by yourself, please Contact IKEA and we will help you. 
 
 

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