I received a damage product, what should I do?
If you receive a damaged product, you can either lodge a claim or contact IKEA Customer Service for support.
If the order you received through delivery contains a damaged product, you can lodge a claim online and select either an exchange or a refund. Regardless of your choice, IKEA will arrange to pick up the damaged product.
To lodge a claim:
- Go to ‘My Purchases’ in your IKEA account.
- Select the affected order and click 'Manage my purchase'.
- Choose 'Claim products damaged at arrival'.
- Choose what product/products are damaged.
- Decide whether you want a replacement delivered or a refund.
- Review and submit your claim.
- IKEA will contact you with information about next steps.
If you can't find the order under 'My Purchases' or you want to lodge a claim for a damaged product you collected by yourself, please Contact IKEA and we will help you.
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