Where can I find my order confirmation?
The order confirmation is automatically sent to the email address provided in the contact details for the order. If you have not received the order confirmation, you can check if it has ended up in the spam/junk filter or similar.
You should also have easy access to your order confirmation if you have an IKEA or IKEA Family profile. Log in and go to “My purchases”. Still need help? Contact us, and we will assist you.
There are several ways to find your order number, depending on how you shopped with us. Check your email confirmation (remember to look in the “junk” or “spam” folder), look in your purchase history, or take a look at the invoice.
Read moreChecking the status of your order on our website is quick and easy.
Read moreTo pick up your order, you need to have the order confirmation ready. Show it either on your mobile phone or as a printout when you are at the store or one of our pickup points. If you are purchasing larger products, it might be wise to consider bringing help, as we unfortunately cannot assist with carrying items to your car.
Read moreHave you tracked your order and checked that the contact information and delivery date are correct? If everything is in order, but you still have not received your order, contact us, and we will help you!
Read moreTake another look at the order confirmation and packaging. If you still can’t find it, track your order to check if we have split the delivery. Still can’t find it? Contact us, and we’ll resolve it!
Read moreAbsolutely, that’s perfectly fine!
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