How do I change or cancel a planning session?

After kitchen planning, you can easily find your drawing by logging into the kitchen planner with the email address and password you used when the project was saved. Then click on “Your saved designs” or enter the project name.

As long as we have not started picking your items, you can easily cancel your order yourself by logging into "My Page". If you have not created a profile with us, you can use the link sent to you with your order confirmation

You can easily change the pickup day or cancel your click and collect order after payment, directly from your IKEA profile. If you want to change the contents of the order, you must cancel it and place a new one.

If you want to change the delivery time or cancel your order, you can do so by logging into your profile, or from the ‘Track and manage my order’ page.

To change the delivery time or cancel, try our self-service tool “Track and manage my order.” To add/remove products or get help with delivery and assembly, contact us.

Step-by-step guide for how to change which side the door will open in the IKEA kitchen planning tool.