How does Click & Collect work?
With Click & Collect, you order online and we pick the items for you at the store. You choose from the available pick-up locations and times. We send you an SMS when your order is ready.
How to order
- Add the items to your shopping bag online.
- Continue to checkout.
- Choose pick-up when asked to select delivery or pick-up.
- Continue to see the available pick-up options.
- Choose Click & Collect. Then choose a store or pick-up locker, date and time.
- Pay and complete your order.
If you are an IKEA Family member and are logged in, you automatically get the member price at checkout.
If Click & Collect does not appear as an option
Click & Collect may be unavailable because all pick-up times are fully booked or there are only a few units of one of the items left in stock. Try again later or check whether you can pick up the items from another store.
Click & Collect at IKEA Furuset
From 1 October 2026, you can no longer choose Click & Collect at IKEA Furuset. You may still be able to order online and collect your items there if Furuset is available as a collection point for your order.
At checkout, check “Delivery or pick-up” to see whether Furuset is available. Your items will be picked at our warehouse in Vestby and sent to Furuset. We’ll let you know when they’re ready to collect.
After placing your order
Once we receive your order, we pick the items and get them ready at your chosen store.
You will receive an order confirmation by email. We send you an SMS when your order is ready and let you know if anything changes or is delayed.
Change or cancel your order
Cancel your order
You can cancel your order free of charge until we start picking the items. Go to My purchases or Track and manage your order.
We usually start picking shortly after you place your order. If you cannot pick it up, cancel it as soon as possible.
If you cannot cancel the order yourself, it has already moved to the next stage. Contact us and we will help you. You will receive a refund for the items, but not for any picking fee you may have paid.
Change your pick-up time
Can’t pick up your order at the agreed time? You can change the pick-up time under My purchases or through Track and manage your order.
Add or remove items
You cannot add or remove items from a Click & Collect order. To change the items, you need to cancel the order and place a new one.
Picking up your order
Before you leave
Wait until you receive an SMS confirming that your order is ready.
Picking up large or heavy items? Bring someone who can help you. You need to load the items into your car yourself.
At the store
Go to the agreed pick-up location at the agreed time. Have your order confirmation ready. If you have ordered several items, we place them on a trolley to make it easier for you to take them to your car.
Pick-up lockers
You can pick up your order from a pick-up locker at any time, regardless of the store’s opening hours.
These stores have pick-up lockers:
- IKEA Forus
- IKEA Leangen
- IKEA Ringsaker
- IKEA Slependen
You must pick up your items no later than the following day or change your pick-up time. Otherwise, we will cancel your order automatically. You will receive a refund for the items, but not for any picking fee you may have paid.