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When will my items be assembled?

When you have made an appointment for assembly, our service partner will contact you by email approximately 2 days to a week after they have received the order. You must confirm the email.

If you have not received information from our service partner, you can contact them yourself.
Montera can be reached by phone: 915 04505 - Monday-Friday from 08:00-16:00. Currently, availability is reduced from 08:00-10:00 and 14:00-15:30.

If it concerns Luado, you can find the phone number of your fixer under "Details" on the job page or contact them via chat through the job page.

Still need help? Contact customer service.

  • When will my delivery arrive?

    On the delivery day, you will receive an SMS from Bring with a link where you can track your delivery, see the estimated delivery time, and how many stops there are before you. The estimated delivery time may change throughout the day and is continuously updated on the tracking page.

  • How do I order “Click and Collect” to a pickup locker?

    When you order Click and Collect to a pickup locker, you choose the desired day and time window. We will pick your order, and you can collect it as soon as you receive an SMS from us.

  • Can I return a product that is already assembled?

    Absolutely! You can return assembled furniture, but please note that you will receive 50% of the product price back. This applies to both currently assembled products and those that have been assembled previously.

  • How quickly can I get my order?

    Like all our customers, our goods also live in different places. Delivery time can therefore vary depending on what you buy and where you live.

  • When will I receive the invoice when I pay with IKEA Invoice?

    You will receive the invoice by email after delivery with a 14-day payment deadline, and if you need more time, you can postpone the payment for a total of four weeks!

  • How can I get help buying a PAX wardrobe?

    We can help you all the way - from idea to finished result! Book a free meeting with a wardrobe specialist, either online or in-store. Are you ready to order or have questions? Contact us!