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What do I do if my IKEA product has quality problems?

All IKEA products are thoroughly tested before they are sold. However, if something goes wrong and you experience problems over time, you have an extended warranty period for several IKEA products in addition to the Consumer Purchase Act.

Product quality and safety are a top priority for IKEA, and all products are thoroughly tested before they are sold. IKEA therefore offers extended warranty periods for many products, in addition to the Consumer Purchase Act.
If your IKEA product isn't working as expected or you've noticed a quality issue, start by checking your order confirmation/receipt to see if it falls within the warranty period or if covered by an extended warranty. If you can't find your order number or receipt, you may find it in your 'Purchase History' on your IKEA Family-konto, if your membership was registered at the time of purchase.
Depending on the product and the problem, we recommend visiting our product support pages, Here you'll find information about common issues, step-by-step guides, and videos that can help you resolve the issue on your own. Support materials and troubleshooting guides are available for things like home appliances, PAX wardrobes, VIDGA curtains, SKYTTA sliding doors, and smart products like DIRIGERA, SYMFONISK, TRÅDFRI gateway, and many more.
If you've checked everything and still need help, please get in touch with IKEA customer service either online or in-store, whichever is most convenient for you.
 

Advertise online or by phone

You can get in touch with an employee by writing "I want to talk to a person" in the chat or by calling us on number 64 00 12 73
Please have your order number or receipt ready, check that the product is still within warranty. Once you've reached an IKEA employee, you can choose one of the following solution options if the warranty conditions are met:
  • Erstatningsvare. An employee can arrange a home delivery with a replacement product when the item is available for delivery.
  • Get a refund. Alternatively, if you decide to get a refund, you will receive the refund back to the original payment method used at the time of purchase.
 

Visiting an IKEA store

You can also bring the defective item, along with the order number/receipt, to the nearest IKEA-Warehouses (this does not include planning and ordering points. If there is a safety risk for you to transport the product to the store, leave it at home.
You have several options for getting help with the defective product in the warehouse, if the warranty conditions are met: 
  • Exchange in the store. An employee can replace the defective product and provide you with a replacement you can take home, provided it is available in stock. You can check before you go to the store if the product is in stock either on the product page on IKEA.no or by requesting an inventory check via the chatbot.
  • Arrange home delivery. If the item is out of stock, or you can't take it home yourself, an employee will be able to arrange home delivery with a replacement product when the item is available for delivery.
  • Get a refund. Alternatively, if you decide to get a refund for the defective item, an employee can also process this for you. You will receive a refund to the original payment method used to purchase the item.