How does parcel delivery to the door work?
When you place an order, you can choose “Delivered to the door” if this delivery option is available for your items and postal code. You can choose from the available delivery dates and time slots. Posten delivers the parcel to your door and keeps you updated along the way.
Order parcel delivery to the door
- Add the items to your shopping bag and select “Continue to checkout”.
- Log in if you are an IKEA Family member to get the member price.
- Enter your postal code under “Delivery or pick-up”.
- Select “Show delivery options”.
- Select “Delivered to the door” if this option is available.
- Choose from the available delivery dates and time slots.
- Enter your delivery details and complete the payment.
The minimum order value is 199,–. The price depends on the weight of the parcel and is shown with the delivery option.
The delivery date and time slot you choose are estimates and may change. You will receive an order confirmation by email with the estimated delivery time.
Track your parcel
Once we have processed your order, you will receive tracking information by SMS. You can track your parcel on Posten’s tracking page or through “Track and manage order”.
On the day of delivery, Posten will send you an SMS with a more precise delivery time.
Choose contactless delivery
If you cannot receive the parcel, you can choose contactless delivery in the Posten app or on Posten’s website. Posten will then leave the parcel in a safe place.
Posten cannot leave the parcel inside apartment buildings with locked entrances or in other places they cannot access. If you cannot find the contactless delivery option in the Posten app, look for it on Posten’s tracking page.
If Posten cannot deliver the parcel
If you have not chosen contactless delivery and Posten cannot deliver the parcel, they will take it to the nearest pick-up point. You will receive an SMS when the parcel is ready for collection.
You must collect the parcel by the deadline provided by Posten. If you do not collect it by the deadline, Posten will return the parcel according to their terms and conditions. IKEA will deduct a delivery fee of 49,– from your refund.
If you want the parcel delivered again, you can order and pay for a new delivery in the Posten app or on Posten’s website.