How do I cancel my order?
As long as we have not started picking your items, you can easily cancel your order yourself by logging into "My Page". If you have not created a profile with us, you can use the link sent to you with your order confirmation
If you cancel after we have started picking your items, or if production has started, we will charge a cancellation fee of 50% of the transport cost stated in your order confirmation. For cancellation of custom-made countertops and wall panels, 50% of the product price will be refunded.
If you have already paid for the order, the amount will be refunded to your account within a few days. If you chose IKEA invoice as the payment method, the invoice will be canceled.
To use this service, add smaller items to your cart, select the 'Parcel Delivery' option at checkout, and provide your delivery address and any special instructions. You'll receive a confirmation email with estimated delivery dates, and tracking information will be provided once the order is processed. On delivery day, ensure a safe place is available if you're not present and check for any issues immediately upon receiving your order. If you notice any problems (such as missing or damaged items), contact IKEA Customer Support.