How do I cancel my order?
As long as we have not started picking your items, you can easily cancel your order yourself by logging into "My Page". If you have not created a profile with us, you can use the link sent to you with your order confirmation
Log in to "My Page" to cancel. Need help? Contact customer service.
If you cancel after we have started picking your items, or if production has started, we will charge a cancellation fee of 50% of the transport cost stated in your order confirmation. For cancellation of custom-made countertops and wall panels, 50% of the product price will be refunded.
If you have already paid for the order, the amount will be refunded to your account within a few days. If you chose IKEA invoice as the payment method, the invoice will be canceled.
To change the delivery time or cancel, try our self-service tool “Track and manage my order.” To add/remove products or get help with delivery and assembly, contact us.
Read moreYou can easily change the pickup day or cancel your click and collect order after payment, directly from your IKEA profile. If you want to change the contents of the order, you must cancel it and place a new one.
Read moreChecking the status of your order on our website is quick and easy.
Read moreIf you want to change the delivery time or cancel your order, you can do so by logging into your profile, or from the ‘Track and manage my order’ page.
Read moreYou can change your delivery date after you have placed your order by going to ‘Manage orders’ on the Customer Support pages. You cannot add or remove any products after the order has been placed.
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