My order is not reflected in my purchase history.
Orders placed in the online store may take several days to appear in your purchase history.
If you order online, it may take several days to appear in your purchase history. If your oder does not appear in your purchase history even after you receive it, please contact Customer Support Centre.
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Your order may be delivered in several shipments. Please check if the missing items are being delivered separately, as they may still be in transit. Also, please check all the boxes, as multiple items may be packed together. If an item was out of stock at the shipping store, it might be delivered separately from another store. We ship your items to arrive by the delivery date you specified, so please wait until the product arrives. We strive to deliver on the specified date and time, but delays may occur due to delivery circumstances. Please note that if the item is out of stock at all our stores, we may issue a refund for the relevant item. We appreciate your understanding.
Read moreWe're sorry for the inconvenience. Please check your receipt or delivery note to see if there is a difference between the items listed and the items you received. Please have your receipt or delivery note ready and call our Customer Support Center at 050-4560-0494 (10:00 AM - 6:00 PM).
Read moreAll IKEA products undergo rigorous testing before they are sold. In the unlikely event that you find a defect within one year from the date of purchase, and there are no issues with the assembly or use of the product, we will exchange it. If you notice a quality issue over time, some IKEA products are covered by a quality guarantee.
Read moreNo, you cannot change the order details after placing an order.
Read moreWe are sorry for the inconvenience. If your product was delivered in a damaged condition, you can arrange for an exchange from your Purchase history for small item deliveries. For large items and items picked up at a pick-up point, please contact the Customer Support Center (050-4560-0494, open 10:00-18:00) as soon as possible. If a product delivered via "leave at door" for small items is stained, damaged, or wet, please contact the delivery company listed on the non-delivery notice. If there is no external damage to the packaging, please contact the IKEA Customer Support Center.
Read moreTo order large parts, or if you can't find the part number, please contact our Customer Support Centre.
Read more