Can I cancel some of my products after order?
No, you can not cancel only part of the delivery items.
You can not cancel only some of the delivery items, but you can cancel all of your delivery (for large furniture) from your purchase history.
Please note that the service fee cannot be refunded or the order cannot be changed depending on the status.
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To use this service, add your desired items to your cart and select the "Delivery to room" option for your delivery service at checkout. Fill in your shipping details, select your preferred delivery date, and confirm your order. You will receive a confirmation email and SMS with shipping details. On the day of delivery, please be present at least 18 years old to ensure that the product is delivered smoothly. The driver will set up the product in the designated room. In the unlikely event that there is a problem with the product, such as loss or damage, please let the driver know on the spot and contact us as an IKEA customer.
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Read moreNo, you cannot change the order details after placing an order.
Read moreWe are sorry for the inconvenience. If your product was delivered in a damaged condition, you can arrange for an exchange from your Purchase history for small item deliveries. For large items and items picked up at a pick-up point, please contact the Customer Support Center (050-4560-0494, open 10:00-18:00) as soon as possible. If a product delivered via "leave at door" for small items is stained, damaged, or wet, please contact the delivery company listed on the non-delivery notice. If there is no external damage to the packaging, please contact the IKEA Customer Support Center.
Read moreYour order may be delivered in several shipments. Please check if the missing items are being delivered separately, as they may still be in transit. Also, please check all the boxes, as multiple items may be packed together. If an item was out of stock at the shipping store, it might be delivered separately from another store. We ship your items to arrive by the delivery date you specified, so please wait until the product arrives. We strive to deliver on the specified date and time, but delays may occur due to delivery circumstances. Please note that if the item is out of stock at all our stores, we may issue a refund for the relevant item. We appreciate your understanding.
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