What is the return policy for products purchased from IKEA As-Is section?
As-is items can only be returned within 14 days of receipt.
As-is items purchased at Circular Market can only be returned within 14 days of receipt.
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If you have a product that is subject to a recall, please stop using it immediately. You can visit your nearest IKEA store or contact the IKEA Customer Support Center (050-4560-0494, hours: 10:00–18:00) to return the product for a full refund.
Read moreYour order may be delivered in several shipments. Please check if the missing items are being delivered separately, as they may still be in transit. Also, please check all the boxes, as multiple items may be packed together. If an item was out of stock at the shipping store, it might be delivered separately from another store. We ship your items to arrive by the delivery date you specified, so please wait until the product arrives. We strive to deliver on the specified date and time, but delays may occur due to delivery circumstances. Please note that if the item is out of stock at all our stores, we may issue a refund for the relevant item. We appreciate your understanding.
Read moreDon't worry if your product breaks while you're taking it home or during assembly. If you're an IKEA Family member, we'll exchange it for free within 14 days of purchase. This service is subject to our return policy.
Read moreAll IKEA products undergo rigorous testing before they are sold. In the unlikely event that you find a defect within one year from the date of purchase, and there are no issues with the assembly or use of the product, we will exchange it. If you notice a quality issue over time, some IKEA products are covered by a quality guarantee.
Read moreWe are sorry for the inconvenience. If your product was delivered in a damaged condition, you can arrange for an exchange from your Purchase history for small item deliveries. For large items and items picked up at a pick-up point, please contact the Customer Support Center (050-4560-0494, open 10:00-18:00) as soon as possible. If a product delivered via "leave at door" for small items is stained, damaged, or wet, please contact the delivery company listed on the non-delivery notice. If there is no external damage to the packaging, please contact the IKEA Customer Support Center.
Read moreFirst, use the "Online Appraisal Tool" to find out the purchase price of IKEA products that you no longer need. Within 30 days of receiving the assessment, please bring the product to your nearest IKEA store. Check the condition of the product in the store and provide the final purchase price. You will then receive an IKEA return card that can be used in the online store or in the store.
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