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I lost my purchased products/my items at the store. How can I retrive it?

You can check all found items (including those left at self-service check-outs or express check-outs) on iLost, the lost and found management website. It may take some time from when an item is found until it is published. If your lost item isn’t listed, please check back after a few days.

[How to use iLost]
  1. Go to the iLost page below.
  2. Search for your lost item on the page.
    • If you lost a purchased product, you can search by the article number. (You can find the 8-digit article number above the product name on your receipt.)
    • Items forgotten due to a missed pickup after purchasing with Scan & Pay are not registered in iLost. Please consult the Returns counter at your store.
  4. If you find a similar item, click "Claim."
    • For security reasons, photos of items considered valuables, such as wallets and smartphones, are not posted. If you believe you have lost such an item, please click "Claim" and provide a description of it.
  6. Enter the details of the lost item and click "Submit."
    • If the lost item is a purchased product, please attach a photo of the receipt so that the date of purchase, store, POS, and transaction number are visible.
    • After submitting, you will receive a confirmation email at the address you registered.
  8. You will receive an email notification with the result from the store via the iLost address (support@ilost.co). If ownership is confirmed, the email (titled "Ownership has been confirmed") will contain a registration number. Please provide this number when you visit the store.
  9. If a matching item is found, you will need to visit the store to verify the item in person before it can be returned to you.
    *Please note that found items which are considered a high infection risk (such as masks) will be disposed of immediately to maintain hygiene within the facility.

Please check the page of the IKEA store you visited.
IKEA Tokyo-Bay
IKEA Yokohama
IKEA Shinmisato
IKEA Kobe
IKEA Tsuruhama
IKEA Shingu
IKEA Nagakute
IKEA Tachikawa
IKEA Sendai
IKEA Shibuya
IKEA Maebashi
 

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