I lost my purchased products/my items at the store. How can I retrive it?
You can search for all lost items on iLost which is a lost property management site. * It may take some time for the item to be found and added to the page. If the lost item is not listed, please try again on another day.
[How to use iLost]
- Visit the iLost page
- Search for lost items on the page
* or purchased products, you can search by product number, which is listed above the item name on the receipt. - If you find something similar, click "Claim Item"
- Enter the details of the lost item and click "Send"
* For purchased products, please attach a photo of the receipt.
* After applying, a confirmation email will be sent to the registered email address - After checking at the IKEA store, we will notify you of the result by email.
- If a similar item is found, we will ask you to please visit us to confirm the item is yours.
Please check the page of the IKEA store you visited.
IKEA Tokyo-Bay
IKEA Yokohama (IKEA Kohoku)
IKEA Shinmisato
IKEA Kobe
IKEA Tsuruhama
IKEA Shingu
IKEA Nagakute
IKEA Tachikawa
IKEA Sendai
IKEA Harajuku
IKEA Shibuya
IKEA Shinjuku
IKEA Maebashi
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