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Track and manage your order

Manage your order

Purchase history is not available at this time. If you have an order number, you can enter the order number and the email address or mobile number you entered at the time of purchase to check the details of your order.

  • Order Details-Check shipping status
  • Apply for furniture assembly service
  • Cancellation – It may not be possible to cancel depending on the shipping status
  • Change delivery date and time-Cancellation may not be possible depending on delivery status

Order status

The status that allow you to cancel your order and change the delivery date and time are as follows.Please note that the service fee cannot be refunded or the order cannot be changed depending on the status.

I received your order

Delivery date and time change: 〇
Cancellation of order: 〇
Furniture assembly service application: 〇

Preparing to ship the product

We are picking up the products you ordered.
Change delivery date and time: ✕
Cancellation of order: 〇 Service fee is non-refundable
Furniture assembly service application: 〇

Completed shipping of ordered products

The ordered item has been handed to the delivery company.
Change delivery date: ✕
Order cancellation: ✕
Furniture assembly service application: 〇

In delivery

Delivering to your address.

Delivery completed

The item you ordered has been delivered successfully.

Returns

After receiving the item, you can return the item you do not need for 365 days.Please check the return policy for details.


Frequently Asked Questions

  • Yes, you can change your delivery date and time here.

    *If your delivery has already started, it is no longer possible to change your delivery date

    See details

  • Yes, you can change your delivery date and time here.
    *If your delivery has already started, it is no longer possible to change your delivery date

    [How to cancel your order]
    1. Search the order you want to change
    2. Click the Manage my purchase and reschedule my delivery
    3. Select the new date and time and click the Confirm rebooking
    4. *You cannot select it if your delivery has already started
    5. A confirmation e-mail is sent to the email address you registered.

  • No, you cannot add to or change an order once it has been placed.
    If you want to cancel an order, you can cancel an order here.
    *Note that service charges for cancelled orders cannot be refunded.

  • Yes, you can return unused non-defective products within 365 days of receipt.Find out more about exchanges and returns on the page below.

    You can return items in an IKEA locations or by Delivery Service.When returning a product in an IKEA store, please bring the product and the receipt that you received when you purchased it to the Returns Counter on the first floor.To return a product by Delivery Service, please contact the Customer Service Centre.Note that you will be responsible for all return delivery fees. Thank you for your understanding.

    More about exchanges and returns

  • It costs a flat rate of JPY 5,000 (main area) + 20% of the purchase price of the product (for products sold at members’ or product set prices, 20% of the list price instead of the purchase price).
    The flat rate is JPY 5,000 per application to use the service, regardless of the number of products to be assembled.

    More about our Furniture Assembly Service

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