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Website Questions

What settings or software do I need on my computer to view the IKEA site?

In order to view the IKEA site you need a normal modern web browser like Chrome, Firefox, Internet Explorer or Safari. Both Chrome and Firefox are automatically updated on a frequent basis and IKEA recommends users to always upgrade. For Internet Explorer, we support version 8 to 11, and for Safari we support version 5 to 7. If you are using a Smartphone or tablet with Android, both the Chrome browser and the built in Android browser will work since Android version 2.3. If you are using an iPhone or iPad with Safari we support version 5 to 7. The IKEA site is built to support a wide range of browsers and other modern browsers than those mentioned above should work fine too, even if we are not actively testing them in our development. One exception that we know of, is that Internet Explorer 7 and earlier will not support all features.

What information is collected about me when I visit the site?

We do not require any information to obtain access to any part of our site, unless specifically stated. We may ask for specific information in order to provide a service to you, such as your IKEA FAMILY card. Information requested may include name, title, company, address, e-mail address, and phone number. We do anonymously track traffic patterns using cookies, in order to measure site performance and make improvements. Cookies are small pieces of information stored on your computer that are read by the browser. 

I’ve forgotten my account password.

You can request a new password by selecting “forgot your password” from the  login page. However if the profile has been locked, due to too many login attempts, please contact us for assistance.

Can I have more than one profile with the same email address?

No, an e-mail address can only be used once (even if one of the profiles is created in another market). If you as a customer need two profiles, e.g. one for IKEA FAMILY and one for IKEA BUSINESS, you will need to use different e-mail addresses.

How do I sign up for a store event?

There is an online registration tool that can be found on the IKEA FAMILY section. Find out more.

Will the website log-in remember me or do I need to log in every time?

Currently our website does not have “Remember me” functionality. You will stay logged in to the website until you decide to log out or end the browsing session.

Can I find all IKEA products on this site?

This site features thousands of IKEA products as a way of demonstrating the breadth and depth of our product range; however, Currently, we offer around 6500 products online out of the 9500 products in the total range. 

Why does IKEA not do the assembly? Why do you use a third party? 

Today there a lot of companies that can support IKEA and Indian consumers in assembling our furniture. We are really happy to be able to give people in the local market the opportunity to earn a living from IKEA being present. We have invested in building the competence of our range with these 3rd parties so you will have someone who knows our range come to assemble for you.

Why is a certain range not available in Mumbai compared to Hyderabad?

There may be differences in products between each location in India, for more information please contact our customer support center where one of our co-workers can help with your query.

Why do I have to pay for delivery & assembly?

We believe in making our prices as low & transparent as we can without sacrificing quality, design or the environment. And without hidden costs!
We don't add delivery or assembly charges into the price because not everyone needs it. Some places and products are more expensive to deliver than others. So you shouldn't pay for someone else's delivery costs which have been built into the price of your product. You pay only for what you need.