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Damaged articles claim

Manage your order

For products that have arrived damaged due to delivery, please raise a request for exchange or return with the link below. We generally don't ask for photographs, but in case we need more information, we will ask for them. Customer care will reach out to you for more support if necessary. If the delivery damaged claim is post 7 days please reach out to Customer care ​

More features from purchase history for IKEA family member

 

  • Track online order – track an online order and the status of the delivery.
  • Order details – such as items purchased, time purchased, delivery information, estimated arrival of delivery etc.Download receipt for store orders.
  • Cancel order – only possible before the order is picked and packed.
  • Reschedule delivery - You can reschedule order before its handed over for delivery. 

    Incase you are not able to use the self serve tool please chat or call customer service.