IKEA Kitchen Installation Service terms and conditions
IKEA Kitchen Installation Service
These terms and conditions are about the kitchen installation service we provide to you.
Kitchen Installation Service
IKEA installation service entails fixing of suspension grills, assembly and installation of the Ikea cabinets, drawers, other accessories from IKEA range, worktops, cooktops, hob and chimney fitments through OEM.
Our Workmanship Guarantee
We provide a 3-year guarantee on the workmanship from the date of completion of your installation and the signing of the completion certificate. This guarantee is not transferable to any other person or premises other than where we have performed the kitchen installation. Our guarantee is subject to the following conditions: IKEA and our installers will have no responsibility for any defect arising from wear and tear, willful damage, negligence, abnormal working conditions, failure to follow IKEA's instructions, misuse, alteration or repair of products without our prior approval.
Cancellation Policy
Cancellations can be done prior to commencement of the installation services no later than 24 hours before the date on which we agreed to commence the installation services. You can call us or write to us giving us the kitchen installation order number. We will confirm your cancellation in writing to you and reschedule the service for a later date.
In the event that the cancellation is made when our installation co-workers have arrived at your premises, this will incur cancellation charges and you will have to re-book the installation service.
Our rights to cancel and your rights to a refund
We may have to cancel or postpone an order for the services if an event beyond our control occurs and we are unable to remedy the situation within a reasonable time, or the key personnel or key materials necessary to provide the services are unavailable. We will promptly contact you to reschedule. We may also cancel the contract for services at any time (with immediate effect by giving you written notice) if you break the terms of our contract in any material way and you do not correct or fix the situation within a reasonable time of us writing to you and asking you to do so.
We will supply the services to you on the date agreed and will make every effort to complete the kitchen installation services on time. Our installers will need access to the area where the work is to be carried out to provide the services. If you do not allow access to our installer, we may suspend our work. We will not be responsible for any consequences you suffer where you have not provided access.
Our installers will be required to use your washrooms while being at work at your premises, for which you need to provide the amenities and agreeable to use them at free will. Installers will be taking tea and lunch breaks with prior intimation to you.
Should you have any questions regarding your installation service, please contact our IKEA Customer Support Centre on Toll-Free Number 1800-4194-532 or visit our website https://www.ikea.com/in/en/customer-service to log in your concerns.