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IKEA India Services terms and conditions

IKEA India Home Planning Service

These terms and conditions are about the home planning service we provide to you.  AgreementHome planning will take place at the location specified by the customer on the home planning order instructions.The home planning visit can happen anytime in the allocated time window selected by the customer. We will contact the customer 1 hour prior to the appointment time to reconfirm availability, if not the home planning service will need to be rebooked for the next available appointment.The home planner will not design the customer home at the first meet but he or she will take inputs of their requirement, needs, etc.The home planner will discuss only the rooms booked by the customer as per the home planning order instructions. Any extra room assistance will have to be again booked by the customer through the store.The home planning service can be cancelled with a full refund of the home planning fee, the customer will have to cancel the home planning service 24 hours prior to when the home planning appointment is due by calling the IKEA Customer Support Centre. The IKEA Customer Support Centre operates from 09:00 Hrs to 22:00 Hrs on all days. If the home planning service is cancelled after the home planner has arrived at the customer premise, this will be treated as a cancelled home planning visit and cancellation charges will apply.

IKEA India Measurement Service terms and conditions

These terms and conditions are about the measurement services we provide to you. Measurement service will take place at the location specified by the customer on the measurement service order instructions.The measurement service can happen anytime in the allocated time window selected by the customer at the point of sale. The Service team will contact the customer 1 hour prior to the measurement service. During this communication the availability of the customer needs to be confirmed, if not the measurement service will need to be rebooked for the next available appointment.The measurer will only take internal measurements of the room or a complete home, balconies and will not take any external measurement of the premises.The measurer will measure only the rooms booked by the customer as per the measurement service order instructions. For any extra room, assistance will have to be again booked by the customer through the store.For cancellation and full refund of the measurement service fee, the customer will have to cancel the measurement service within 24 hours of the service being paid by calling the IKEA Customer Support Centre. The IKEA Customer Support Centre operates from 08:00 Hrs to 23:00 hrs on all days. If the measurer has arrived at the customer premises and then the cancellation request is made, this will be treated as a cancelled visit and cancellation charges will apply. Should you have any questions regarding your measurement service, please contact our IKEA Customer Support Centre on Toll-Free Number 1800-4194-532 or visit our website https://www.ikea.com/in/en/customer-service

IKEA Kitchen Installation Service terms and conditions

These terms and conditions are about the kitchen installation service we provide to you. Kitchen Installation ServiceIKEA installation service entails fixing of suspension grills, assembly and installation of the Ikea cabinets, drawers, other accessories from IKEA range, worktops, cooktops, hob and chimney fitments through OEM.Our Workmanship Guarantee We provide a 3-year guarantee on the workmanship from the date of completion of your installation and the signing of the completion certificate. This guarantee is not transferable to any other person or premises other than where we have performed the kitchen installation. Our guarantee is subject to the following conditions: IKEA and our installers will have no responsibility for any defect arising from wear and tear, willful damage, negligence, abnormal working conditions, failure to follow IKEA's instructions, misuse, alteration or repair of products without our prior approval.Cancellation PolicyCancellations can be done prior to commencement of the installation services no later than 24 hours before the date on which we agreed to commence the installation services. You can call us or write to us giving us the kitchen installation order number. We will confirm your cancellation in writing to you and reschedule the service for a later date.In the event that the cancellation is made when our installation co-workers have arrived at your premises, this will incur cancellation charges and you will have to re-book the installation service.Our rights to cancel and your rights to a refundWe may have to cancel or postpone an order for the services if an event beyond our control occurs and we are unable to remedy the situation within a reasonable time, or the key personnel or key materials necessary to provide the services are unavailable. We will promptly contact you to reschedule. We may also cancel the contract for services at any time (with immediate effect by giving you written notice) if you break the terms of our contract in any material way and you do not correct or fix the situation within a reasonable time of us writing to you and asking you to do so.We will supply the services to you on the date agreed and will make every effort to complete the kitchen installation services on time.   Our installers will need access to the area where the work is to be carried out to provide the services. If you do not allow access to our installer, we may suspend our work.  We will not be responsible for any consequences you suffer where you have not provided access.Our installers will be required to use your washrooms while being at work at your premises, for which you need to provide the amenities and agreeable to use them at free will. Installers will be taking tea and lunch breaks with prior intimation to you.Should you have any questions regarding your installation service, please contact our IKEA Customer Support Centre on Toll-Free Number 1800-4194-532 or visit our website https://www.ikea.com/in/en/customer-service to log in your concerns.

Assembly Services terms and conditions

These terms and conditions are about the assembly service we provide to you. Assembly appointmentAppointments once confirmed can be cancelled a minimum of 24 hours prior to the appointment date and time with prior intimation to IKEA via phone/email. Please mention your assembly work order number while cancelling the said appointment. If the IKEA Assembly co-worker arrives at the customer premises and then the assembly service appointment is cancelled, cancellation charges will apply and the assembly appointment will have to be re-booked on payment of the full assembly charges. If the assembly team is unable to complete the services because of unsafe work conditions or the requirements mentioned above are not met and a new assembly date has to be scheduled, additional charges will be applicable.Pre-requisites prior to commencement of assembly service at customer premises Please ensure that you have all the products required and booked for assembly.Ensure that the products on your assembly order are in the room where they will be assembled or, if not possible, in a nearby room on the same floor of your home.Permit usage of electrical points for drilling machine usage or charging.Permit usage of washrooms by our assemblers in case they are required to do so.Ensure there is enough space in the room to safely assemble and secure the products.The room (e.g. walls, floor) must be ready for the assembly and securing of products. Where required, removal of the skirting will have to be done by you or your authorized representative. The purchased assembly service does not include dismantling or removal/movement of existing fixtures or furniture.Ensure you or your authorized representative over the age of 18 is available to accept the assembly team at the scheduled time.During and after assembly:The assembly and securing of IKEA products will be performed according to assembly instructions and safety guidelines as recommended by IKEA. The assembly team will review with the customer the products that require wall mounting prior to starting assembly.The assembly team will not perform non-scope works such as electricals and plumbing works, installation of electronic Items or appliances or modification of IKEA products.Once the assembly is completed, review the work by the assembler and confirm your satisfaction by signing the completion certificate, or identify any concerns with the assembly team.Workmanship guarantee IKEA will conduct and make simple the assembly of IKEA furniture at customer homes in the prescribed and given assembly time as per IKEA quality standards. Any fault/damage to the product or its failure arising out of faulty assembly performed by IKEA would be guaranteed for repair or spare part replacement for 1 year from the date of signing the completion certificateShould you have any questions regarding your assembly service, please contact our IKEA Customer Support Centre on Toll-Free Number 1800-4194-532 or visit our website https://www.ikea.com/in/en/customer-service to log in your concerns.

Delivery Service terms and conditions

Customer AgreementDelivery Service Terms of CarriageThis document sets out the arrangements that will apply to the purchase of an IKEA Delivery Service. It sets out the arrangements in relation to the purchase from IKEA and records that IKEA is not the Transport Service Provider (TSP).Delivery will take place at the location specified by the Customer on the delivery instructions, to the one-room of choice*, ideally where the product will be assembled.In the case of an elevator, the customer has to ensure prior necessary approvals to carry the articles in the elevator.In case of no elevator, our transport provider can deliver the articles till the 4th floor only or will deliver the same at the building security/reception to have it collected by the customer.The Customer is responsible for ensuring that sufficient access and space to complete the delivery will be available. If the goods are to be delivered to a location other than on ground level, then sufficient access will be available by staircase or lift.The delivery can happen anytime in the allocated time window selected by the Customer at the point of sale. The TSP will contact the Customer 1 hour before the delivery when the vehicle is en route. TSP will wait at the customer’s location for a maximum of 15 minutes in case the customer is unavailable at the given address.If the TSP cannot deliver to the room of choice, the Customer may request delivery to an accessible alternative area at the same address. If the TSP assesses that the room of choice is unsuitable and that delivery is likely to cause damage to the goods or the property, they will inform the Customer and record this concern.If delivery cannot be made to the location specified due to the nature of premises, insufficient access or unavailable to accept delivery, an additional delivery charge (equal to the cost of regular delivery) would be levied on the Customer. Payment of the additional delivery charge should be made at the IKEA store or online via Customer Support Centre after which, the order will be delivered. Please contact IKEA Customer Support Centre (CSC) on the toll-free number: 1800-419-4532 for any queries.On delivery, the Customer (or its representative) will be required to check the condition of the packaging and confirm that the correct number of items has been received. The delivery team must be notified immediately if any discrepancies are noticed, and this should be noted and signed in the proof of delivery. Missing items will be replaced; incorrect or damaged items will be returned and be replaced at no cost to the Customer subject to the availability of stock and delivery slot.On delivery, the Customer (or a representative) must sign for the goods to confirm that the order has been received. Refusal to sign will be interpreted as a refusal to accept the delivery, leading to the delivery being returned to the store. Redelivery will be triggered by a customer request to the CSC & an additional delivery charge levied if there is no valid reason for the refusal of delivery.For a full refund of the Delivery fee, the Customer will have to cancel the delivery on the day the delivery was paid for by calling IKEA Support Center.Delivery date will be confirmed when placing the order with a coworker Instore, or at checkout page for online orders. Please email, chat, or call toll free no. for more details.Exchange and Return Timeline may differ by locations. Please email, chat, or call toll free no. for more details.The terms & conditions defined in this Delivery Service Agreement shall in no way either willfully or unintentionally hinder, obstruct or curtail the statutory consumer rights as specified under the Indian Consumer Protection Act. In case if perceived to do so, IKEA assures that consumer rights shall prevail overriding any such terms & conditions” IKEA will not use your personal data for any marketing purposes other than for purposes directly relating to successful completion of the delivery.

Click & Collect terms and conditions

IKEA India Private Limited (“IKEA/we/us”) is a private limited company incorporated in India with a vision to create a better everyday life for the many people. To accomplish this vision, we at IKEA reach out to the many people through multiple channels to demonstrate and showcase our products and range and their effective utilization in the homes of the many people. To facilitate that vision, IKEA provides the facility of Click and Collect. Customer can place order online and collect from IKEA store or IKEA pickup points or External collection points.

PricingCustomers are required to pay the applicable service charges for pickup of articles as elaborated below: 

Type -              Service charge
Click & Collect  INR 79 

Terms & conditions: -•

  • These terms and conditions are about the Click and collect service we provide to you.
  • We/Our/Us/IKEA in these terms refer to IKEA India Private Limited, having its registered office Unit No. 421, DLF tower A, Jasola District Centre, New Delhi - 110 044.
  • This service will be conducted by IKEA India Private Limited, in select location. Please refer to the IKEA web pages for additional information on pickup/collection location(s).
  • The Click and Collect Service will take place in the pickup point agreed by you when booking the service.
  • Once payment is made by the customer thru webpage, customer shall receive confirmation email for Click and Collect booked with time and location of pickup.
  • The Click and Collect Service will not include any planning/delivery/assembly/installation services. In case of a need, Customer is required to call customer care and our coworkers will help you to book the required service(s) on your behalf which will incur additional charge(s).
  • IKEA reserves the right to cancel/modify any service or withdraw or amend this service at any time without any liability to IKEA.
  • Your personal data will be processed in accordance with our privacy policy, available at https://www.ikea.com/in/en/customer-service/privacy-policy-pub5a22cf61. Changing your Pickup date
  • If you would like to change your appointment date, it can be done, we suggest calling our customer support center. Please contact our customer support center through Chat or on the toll-free number 1800 419 4532” 0r website https://www.ikea.com/in/en/customerservice.
  • Cancellation policy• You may cancel your Click and Collect order by contacting us. We will then confirm your cancellation over an email.
  • Once the order has been processed and left the store then we will not be able to refund the pickup charges if applied.
  • In case you are unable to pick the order on the said date chosen by you, you shall contact customer care to inform for the new date of pickup which can be extend only for next 24 hours
  • We shall contact you if there is no show for pick up and hold the order for next 24 hours.•
  • Once order at pickup point has crossed more than 48 hours, we shall inform you by email or call.
  • We shall process for order cancellation and initiate refund post 48 hours of no show.
  • IKEA reserves the right to cancel the order at any time before the pickup time. IKEA shall use reasonable endeavors to provide the customer with advance notice of any cancellation. However, in any circumstances where an order is cancelled, the customer will be offered a choice to place new order or request for refund.
  • Exchange of product at IKEA pickup/collection point is not a possibility hence u shall return and place new order for pick up
  • Refund timeline for cancellation would be 7 to 21 days to the original mode of payment by the customer.
  • Disclaimer: The terms and conditions set out are strictly for Click and Collect Service. IKEA shall have the right, at its sole discretion and at any time, to cancel/amend/ change/ modify these terms and conditions without notice and such change shall be effective immediately.Any disputes will be subject to the exclusive jurisdiction of the courts of Bangalore, India.
  • IKEA reserves the right to take any relevant legal action on any of the Customers.IKEA shall be relieved of any liability/obligations/responsibilities arising out of or in connection with this service except as accepted in the conditions mentioned herein and that no claim relating to any losses or injuries (including financial, mental, physical, emotional, special, indirect and consequential losses) shall be asserted against IKEA, its parent companies, affiliates, directors, officers, employees or agents from any and all losses, damages, rights, claims and actions of any kind resulting from this service, including without limitation, personal injuries, death and property damage.