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IKEA India Measurement Service terms and conditions

IKEA India Measurement Service 

Measurement Service Terms

These terms and conditions are about the measurement services we provide to you.

 

  • Measurement service will take place at the location specified by the customer on the measurement service order instructions.
  • The measurement service can happen anytime in the allocated time window selected by the customer at the point of sale. The Service team will contact the customer 1 hour prior to the measurement service. During this communication the availability of the customer needs to be confirmed, if not the measurement service will need to be rebooked for the next available appointment.
  • The measurer will only take internal measurements of the room or a complete home, balconies and will not take any external measurement of the premises.
  • The measurer will measure only the rooms booked by the customer as per the measurement service order instructions. For any extra room, assistance will have to be again booked by the customer through the store.
  • For cancellation and full refund of the measurement service fee, the customer will have to cancel the measurement service within 24 hours of the service being paid by calling the IKEA Customer Support Centre. The IKEA Customer Support Centre operates from 08:00 Hrs to 23:00 hrs on all days. If the measurer has arrived at the customer premises and then the cancellation request is made, this will be treated as a cancelled visit and cancellation charges will apply. 
  • Should you have any questions regarding your measurement service, please contact our IKEA Customer Support Centre on Toll-Free Number 1800-4194-532 or visit our website https://www.ikea.com/in/en/customer-service