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IKEA India Home Planning Service terms and conditions

IKEA India Home Planning Service

These terms and conditions are about the home planning service we provide to you.  

Agreement

  • Home planning will take place at the location specified by the customer on the home planning order instructions.
  • The home planning visit can happen anytime in the allocated time window selected by the customer. We will contact the customer 1 hour prior to the appointment time to reconfirm availability, if not the home planning service will need to be rebooked for the next available appointment.
  • The home planner will not design the customer home at the first meet but he or she will take inputs of their requirement, needs, etc.
  • The home planner will discuss only the rooms booked by the customer as per the home planning order instructions. Any extra room assistance will have to be again booked by the customer through the store.
  • The home planning service can be cancelled with a full refund of the home planning fee, the customer will have to cancel the home planning service 24 hours prior to when the home planning appointment is due by calling the IKEA Customer Support Centre. The IKEA Customer Support Centre operates from 09:00 Hrs to 22:00 Hrs on all days. If the home planning service is cancelled after the home planner has arrived at the customer premise, this will be treated as a cancelled home planning visit and cancellation charges will apply.