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IKEA India Delivery Service terms and conditions

IKEA India Delivery Service

Customer Agreement

Delivery Service Terms of Carriage
This document sets out the arrangements that will apply to the purchase of an IKEA Delivery Service. It sets out the arrangements in relation to the purchase from IKEA and records that IKEA is not the Transport Service Provider (TSP).

  • Delivery will take place at the location specified by the Customer on the delivery instructions, to the one-room of choice*, ideally where the product will be assembled.
  • In the case of an elevator, the customer has to ensure prior necessary approvals to carry the articles in the elevator.

  • In case of no elevator, our transport provider can deliver the articles till the 4th floor only or will deliver the same at the building security/reception to have it collected by the customer.

  • The Customer is responsible for ensuring that sufficient access and space to complete the delivery will be available. If the goods are to be delivered to a location other than on ground level, then sufficient access will be available by staircase or lift.

  • The delivery can happen anytime in the allocated time window selected by the Customer at the point of sale. The TSP will contact the Customer 1 hour before the delivery when the vehicle is en route. TSP will wait at the customer’s location for a maximum of 15 minutes in case the customer is unavailable at the given address.

  • If the TSP cannot deliver to the room of choice, the Customer may request delivery to an accessible alternative area at the same address. If the TSP assesses that the room of choice is unsuitable and that delivery is likely to cause damage to the goods or the property, they will inform the Customer and record this concern.

  • If delivery cannot be made to the location specified due to the nature of premises, insufficient access or unavailable to accept delivery, an additional delivery charge (equal to the cost of regular delivery) would be levied on the Customer. Payment of the additional delivery charge should be made at the IKEA store or online via Customer Support Centre after which, the order will be delivered. Please contact IKEA Customer Support Centre (CSC) on the toll-free number: 1800-419-4532 for any queries.

  • On delivery, the Customer (or its representative) will be required to check the condition of the packaging and confirm that the correct number of items has been received. The delivery team must be notified immediately if any discrepancies are noticed, and this should be noted and signed in the proof of delivery. Missing items will be replaced; incorrect or damaged items will be returned and be replaced at no cost to the Customer subject to the availability of stock and delivery slot.

  • On delivery, the Customer (or a representative) must sign for the goods to confirm that the order has been received. Refusal to sign will be interpreted as a refusal to accept the delivery, leading to the delivery being returned to the store. Redelivery will be triggered by a customer request to the CSC & an additional delivery charge levied if there is no valid reason for the refusal of delivery.

  • For a full refund of the Delivery fee, the Customer will have to cancel the delivery on the day the delivery was paid for by calling IKEA Support Center.

  • Delivery date will be confirmed when placing the order with a coworker Instore, or at checkout page for online orders. Please email, chat, or call toll free no. for more details.

  • Exchange and Return Timeline may differ by locations. Please email, chat, or call toll free no. for more details.

    The terms & conditions defined in this Delivery Service Agreement shall in no way either willfully or unintentionally hinder, obstruct or curtail the statutory consumer rights as specified under the Indian Consumer Protection Act. In case if perceived to do so, IKEA assures that consumer rights shall prevail overriding any such terms & conditions” IKEA will not use your personal data for any marketing purposes other than for purposes directly relating to successful completion of the delivery.