IKEA eCommerce terms and conditions

IKEA.in (E-commerce)

We now bring IKEA to your doorstep with a full range of articles in various cities in India – Hyderabad; Mumbai; Pune; Ahmedabad; Surat; Vadodara; Bangalore.

• Orders placed before 9 pm will be processed on the same day
• Delivery timelines in the following cities we presently deliver is 3-7 days from the day order is placed.
• Raise your request for your returns and exchange to our Customer Support Center through email, phone or chat with the reason and the pictures of the articles.
• The Returns and Exchange Policy applies.
• Please refer to the Returns and Exchange Policy with the COVID exceptions here
• Proof of Delivery is now digital hence POD’s with OTP provided by customers - will be considered the final acceptance of the articles without any damages
• In case the articles received are not as expected/ordered/damaged provide the feedback to the delivery partner to make a comment on the POD before providing the OTP
• The article to be returned or exchanged will be picked up from the customers' doorstep at a slot chosen as per the convenience of the customer within 7 days from the date the returns/exchange case is raised and accepted by the CSC
• The refund will be processed by the CSC within 15 days from the day the articles are picked up by our transport service providers
• The charges for the delivery or the returns/exchange of the articles have to be agreed and paid at the time of the checkout.

 

Disclaimers:

 In case of any dispute, please write to [email protected]

In case of any disconnect, our co-workers will connect with you at the phone numbers available at the time of placing the order.

For any further queries, please write to us at [email protected] or call us on 18004194532