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Buyback service terms and conditions

IKEA India Private Limited (“IKEA”) is a private limited company incorporated in India with a vision to create a better everyday life for the many people. To accomplish this vision, we at IKEA reach out to many people through multiple channels to demonstrate and showcase our products and range. Below are a few such initiatives that allow IKEA to reach out to the many people.

The below mentioned initiative is applicable to B2C customers.These terms and conditions are in addition to, and do not affect, the IKEA Returns Policy or your rights as consumer. 

How does the Buyback and resell service work?
With the Buyback service, we help you prolong the life of your IKEA furniture. We buy back your used furniture items in return for an IKEA refund card. We then resell your second-hand furniture in our Buyback area or online, where it provides a chance for someone else to give it a second life at an affordable price. It also helps us to become more people and planet positive and to transform into a circular company. 

To participate, follow the step-by-step process using our buy back tool.  Once you have completed the steps, you will receive an estimate of the Buyback value of your IKEA furniture. 

All estimates are subject to a physical inspection of the products by an IKEA co-worker at the participating IKEA store of your choice. The final amount agreed may therefore differ from the estimate received, if the physical inspection shows any discrepancies. Please note that we do not agree to buy back your products until they have been confirmed as IKEA India products and their resale condition has been verified by an IKEA co-worker, in store. We don’t accept article bought from other countries. Also, kindly confirm if the products shall only be IKEA Products from India or from any other part as well. Foreign range as well. 

If we accept your products for resale, you will receive an IKEA refund card for the agreed amount.

Refund cards are redeemable for a period of no longer than 1 year from the date of issue and can be used in store or online.  The amount offered to you by the IKEA co-worker is not open to negotiation, and we reserve the right to refuse any products at our discretion. 

Quality and condition of products for resale 
Our intention is to sell on your products to a new home, and we want to ensure that Buyback products purchased by other customers are of a high quality.  The Buyback and resell service is currently only set up to handle complete, assembled and fully functional pieces of used IKEA furniture from the categories listed below. All items must be returned clean, unmodified and in good, resalable condition. If a product is returned not fully and correctly assembled to IKEA’s satisfaction, we will not be able to provide an offer.  They must be fully owned by you and not carry any hidden debts or security interests.  Tax invoice is required, which can be identified under IKEA family menebership What is the mechanism to identify the ownership of the products, Are we asking the member to share the invoice of purchase. 

Is there anything IKEA is unable to accept?
The IKEA furniture Buy Back service is currently only available to Buy Back used personal household items only, and unable to accept quantities more than 10 items and commercially used items. Buy Back is currently only set up to handle complete / fully functional furniture pieces. IKEA is currently unable to accept items from the categories listed below however we are always looking for new opportunities to improve our services so check back in the future. Please refer to website for list of articles accepted as buy-back. 

  • Non-IKEA products are not eligible for buy-back.
  • All upholstery products (sofas, armchairs, footstools, chairs and stools) must be returned clean and free of stains Our intention is to on-sell your products to a new home, and we want to ensure that ‘Buy Back’ products purchased by customers are of a high quality and meet our obligations under the Competition and Consumer Act 2010
  • To be eligible for our Furniture Buy Back service, products must:
  • be structurally sound and safe
  • be in resalable condition
  • be of acceptable quality and fit for the purpose the products are or were advertised for
  • owned by you and not carrying any hidden debts or security interests 
  • match our descriptions of the products and not be modified from their original state •
  • meet the promises we make or propose to make about performance, condition and quality of the products. 

All upholstery items will be subject to a thorough assessment for stains and hygiene condition prior to acceptance. IKEA reserves the right to refuse any products at its discretion.

General Terms

  • These terms and conditions are in addition to, and do not affect, the IKEA Returns Policy, the IKEA Family Terms and Conditions and/or the IKEA Privacy Policy. 
  • IKEA is unable to accept any products that do not meet the above eligibility criteria and does not agree to purchase any IKEA product without a thorough in-store, physical inspection. IKEA reserves the right in its sole discretion to refuse any product at the point of return.
  • Where is the Buyback service offered? The Buyback and resell service is available at the following IKEA stores:  IKEA Hyderabad

Any changes to service availability will be communicated through the Buyback tool.
This service is not available at any other stores or at our Plan and Order Points.
Please note that the service is for private households only.
For the avoidance of doubt, there will be limitation on the number which is 10 you wish to return.
We do not buy back large batches of commercially used furniture from companies.  Contradictory with the above where we have mentioned that limitation of 10 products.

Returns policy for second-hand products
If you decide to spend your refund card in the second-hand area of the IKEA store, that’s good news! You will get a great IKEA product at an even lower price than usual.   

Why wasn’t my product accepted?
IKEA reserves the right to refuse to accept a product at in its sole discretion, including if your products are ineligible for the furniture Buy Back service, are not as described in the online web solution. Products that are not accepted must be taken away by the customer, products are not to be left on IKEA premises. Any product left will be disposed of accordingly by IKEA. Will the disposing of products cost shall be borne by the customer or IKEA. Will there be any consent taken before disposing off the products by IKEA since customer might claim later.If its disposed by IKEA , ikea will take care of it. 

IKEA reserves the right to cancel/modify any initiative due to unforeseen circumstances. IKEA also reserves right to change any terms and conditions of the initiative. No disputes are allowed in this matter as this is the campaign of IKEA INDIA which is done out of its own volition and in good faith. In case of any matter requiring jurisdiction, Bangalore shall be considered to be the place of jurisdiction. 

Disclaimer: IKEA shall be relieved of any liability/ obligations/ responsibilities arising out of or in connection with this service/campaign/voucher except as accepted in the conditions mentioned herein above and that no claim relating to any losses or injuries (including financial, mental, physical, emotional, special, indirect and consequential losses) shall be asserted against IKEA, its parent companies, affiliates, directors, officers, employees or agents from any and all losses, damages, rights, claims and actions of any kind resulting from this.