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Assembly terms and conditions

Assembly

These terms and conditions are about the assembly service we provide to you. 

Assembly appointment
Appointments once confirmed can be cancelled a minimum of 24 hours prior to the appointment date and time with prior intimation to IKEA via phone/email. Please mention your assembly work order number while cancelling the said appointment. If the IKEA Assembly co-worker arrives at the customer premises and then the assembly service appointment is cancelled, cancellation charges will apply and the assembly appointment will have to be re-booked on payment of the full assembly charges. If the assembly team is unable to complete the services because of unsafe work conditions or the requirements mentioned above are not met and a new assembly date has to be scheduled, additional charges will be applicable.

Pre-requisites prior to commencement of assembly service at customer premises

  •  Please ensure that you have all the products required and booked for assembly.
  • Ensure that the products on your assembly order are in the room where they will be assembled or, if not possible, in a nearby room on the same floor of your home.
  • Permit usage of electrical points for drilling machine usage or charging.
  • Permit usage of washrooms by our assemblers in case they are required to do so.
  • Ensure there is enough space in the room to safely assemble and secure the products.
  • The room (e.g. walls, floor) must be ready for the assembly and securing of products. Where required, removal of the skirting will have to be done by you or your authorized representative. The purchased assembly service does not include dismantling or removal/movement of existing fixtures or furniture.
  • Ensure you or your authorized representative over the age of 18 is available to accept the assembly team at the scheduled time.

    During and after assembly:
  • The assembly and securing of IKEA products will be performed according to assembly instructions and safety guidelines as recommended by IKEA. The assembly team will review with the customer the products that require wall mounting prior to starting assembly.
  • The assembly team will not perform non-scope works such as electricals and plumbing works, installation of electronic Items or appliances or modification of IKEA products.
  • Once the assembly is completed, review the work by the assembler and confirm your satisfaction by signing the completion certificate, or identify any concerns with the assembly team.
    Workmanship guarantee 
    IKEA will conduct and make simple the assembly of IKEA furniture at customer homes in the prescribed and given assembly time as per IKEA quality standards. Any fault/damage to the product or its failure arising out of faulty assembly performed by IKEA would be guaranteed for repair or spare part replacement for 1 year from the date of signing the completion certificate

    Should you have any questions regarding your assembly service, please contact our IKEA Customer Support Centre on Toll-Free Number 1800-4194-532 or visit our website https://www.ikea.com/in/en/customer-service to log in your concerns.