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IKEA Terms, Conditions and Privacy notice

IKEA.in (E-commerce)

We now bring IKEA to your doorstep with a full range of articles in various cities in India – Hyderabad; Mumbai; Pune; Ahmedabad; Surat; Vadodara; Bangalore.

  • Orders placed before 9 pm will be processed on the same day
  • Delivery timelines in the following cities we presently deliver is 3-7 days from the day order is placed.
  • Raise your request for your returns and exchange to our Customer Support Center through email, phone or chat with the reason and the pictures of the articles.
  • The Returns and Exchange Policy applies.
  • Please refer to the Returns and Exchange Policy with the COVID exceptions here
  • Proof of Delivery is now digital hence POD’s with OTP provided by customers - will be considered the final acceptance of the articles without any damages
  • In case the articles received are not as expected/ordered/damaged provide the feedback to the delivery partner to make a comment on the POD before providing the OTP
  • The article to be returned or exchanged will be picked up from the customers' doorstep at a slot chosen as per the convenience of the customer within 7 days from the date the returns/exchange case is raised and accepted by the CSC
  • The refund will be processed by the CSC within 15 days from the day the articles are picked up by our transport service providers
  • The charges for the delivery or the returns/exchange of the articles have to be agreed and paid at the time of the checkout.

 

Disclaimers:

 In case of any dispute, please write to [email protected]

In case of any disconnect, our co-workers will connect with you at the phone numbers available at the time of placing the order.

For any further queries, please write to us at [email protected] or call us on 18004194532


IKEA Family Membership

 

  • The IKEA Family digital and/or temporary card (the “IKEA Family Card” or “Card”) is issued by IKEA India Private Limited (“IKEA India”) under the IKEA Family loyalty program (“IKEA Family”). The IKEA Family Card is issued to those Indian citizens who have completed the age of eighteen (18) years, for their personal use (the “Family member”). It is not a corporate card/corporate membership/ nor meant to be a credit card, prepaid card or any payment instrument. No registration fee is payable by an applicant for availing of IKEA Family membership and/or for the issuance of the IKEA Family Card.
  • IKEA India reserves the right to amend these terms and any aspect of the IKEA Family loyalty program, and such amended Terms shall be applicable to all the IKEA Family Members.
  • IKEA India reserves the right to end the IKEA Family loyalty program (giving 14 days’ notice), refuse to issue IKEA Family cards, cancel IKEA Family card, suspend, or terminate your IKEA Family membership account at its reasonable discretion if suspect of unauthorized use or abuse of its services. IKEA India may terminate the IKEA Family membership of IKEA Family member and delete information of such IKEA Family member in case such IKEA Family Member remains inactive for a continuous period of three (3) years. Upon such suspension/termination, all IKEA Family benefits will cease to exist.
  • The IKEA Family membership is non-transferable. All the benefits, accrued to IKEA Family Member under the IKEA Family membership, are non-negotiable which can neither be redeemed for/in cash nor be gifted to any other person.
  • Any usage of the IKEA Family membership applies to IKEA India stores only. From time to time, other promotional partners may be part of the IKEA Family. These third-party promotions will also be subject to the terms and conditions of the third party involved.
  • These Terms governs the membership of the IKEA Family loyalty program only and do not govern any special/specific benefits and offers, which may be made available to an IKEA Family Member under the various programs/offers/ activities of IKEA India. Also, IKEA India does not guarantee the quality, suitability or reliability of the goods and services provided or to be provided by IKEA India and/or its channel partners, under these Terms. You are therefore requested to refer to the terms and conditions of sale, offer or product/service level agreement of specific products and services for representations and warranties with respect to such products.
  • In addition to the other limitations under these Terms, in no event will IKEA India’s directors, officers, employees, agents or other representatives be responsible for any direct, indirect, special, incidental, consequential, punitive, or any other damages of any kind, arising out of or related to in connection with the IKEA Family loyalty program. The limitation of IKEA India’s liability under these Terms shall apply to the fullest extent permitted by law and shall survive the suspension/termination of the IKEA Family membership and Card of the Family Member.
  • IKEA India respects the Family Member’s privacy and is committed to safeguarding his/her personal information in accordance with applicable laws, industry standards and best practices. Please refer to the IKEA India Privacy Policy (“Policy”) provided at www.IKEA.in that contains terms and conditions relating to the collection, use, storage, protection and disclosure of personal information of the Family Member. By accepting membership of the IKEA Family, the IKEA Family Member agrees to and accepts the terms of the Policy and consents to our collection, use, storage and disclosure of his/her personal information in accordance with this Policy.
  • IKEA India encourages the IKEA Family Member to review the terms contained at IKEA.in regularly to be aware of any amendments made by IKEA India from time to time to reflect the changes in the IKEA Family loyalty program and in the applicable laws.
  • All disputes related to the IKEA Family loyalty program will be subject to the exclusive jurisdiction of the courts at Bengaluru, India.

Birthday benefit Terms and conditions



IKEA Business Network

Thank you for joining IKEA Business Network! Through the membership, your company will have access to a variety of services to support its business, such as communication with the latest news, trends and inspiration for your business. You will also have access to many benefits and offerings.

  • The legal bits: These Terms and Conditions form a legally binding contract between the company registering as a member of the IKEA Business Network (the “Company”) and IKEA India Private Limited (“IKEA”, “we”, “us”). The Terms and Conditions govern the Company’s Network membership. IKEA may, in its sole discretion, modify these Terms and Conditions at any time, e.g. in case of changes to applicable laws, changes in services and features offered by IKEA, or when we introduce new services or for any other reasons as deemed fit by IKEA. Any such change will take effect fourteen (14) business days from the date on which we publish the updated Terms and Conditions. Any use of the Network membership and/or Network Account (as defined below) after the updated Terms and Conditions have been communicated to the Company, shall be deemed as the Company’s acceptance of such updated Terms and Conditions.

    IKEA is a private limited company, with registered address Unit No. 421, DLF Tower A, Jasola District, New Delhi 110044. 

    In case the Company wants to share feedback, comments or questions regarding the Network/ Account– please contact us at: [email protected]

  • The IKEA Business Network: As a Network member, the Company will have its membership account on the IKEA Business Network platform (the “Network Account”). Through the Network Account the Company can purchase products and services for business purposes and access and use a number of features, services and benefits intended for business customers. The benefits and offerings to Network members may change over time and IKEA reserves the right to add or remove benefits and services as it sees fit. Some benefits and services are only offered to the Company at any one time and any attempt to circumvent this right will be considered a breach of these Terms and Conditions which may lead to termination of the same. IKEA for Business has been specifically designed for micro and small businesses.
    To connect the Company’s purchases to the Network Account, the Company must identify itself during the checkout process. For online purchases, this is done by inserting the IKEA Business Network card number in the requested field, and for purchases in store, by scanning the IKEA Business Network card at the check-out. It is important to remember this, IKEA cannot make any retroactive registrations of purchases.
  • Product and service offerings and discounts
    Through the Network Account, the Company will have access to a great variety of discounts, offerings and services. As an example, we offer discounts on interior design consultations to help the Company create the space needed for its business. We also offer discounts on business services provided by our partners that we believe are relevant to the Network members. In addition, Network members will receive discounts on selected products and services. However, please note that not all products on offer to the Network members have been approved for commercial use, and that IKEA takes no responsibility for ensuring that the products offered or discounted are compliant or suitable for their intended use in the Company’s business.
    Offers, discounts and services will vary over time and may also differ from store to store. Information about our current offers, discounts and services can always be found on the Company’s Network account page.
  • Learn with IKEA
    We want to support the growth of our Network members! For this reason, we have created “Learn with IKEA”, which gives Network members access to educational content through training modules and newsletters on topics like people development, business development and space creation. Please note that all content in ”Learn with IKEA” has been created exclusively for Network members and that the Company is prohibited from downloading, copying, recording, sharing, distributing or otherwise making available any of the content of “Learn with IKEA” to anyone who is not an employee of the Company.
  • People perks
    We care about companies, but we care even more about people! That is why we want to give Network members the possibility to create a better everyday life for their employees! We have teamed up with our partner BenefitHub, Inc. to offer our Network members a free access to their discounts program (we call it “People Perks”). Information about People Perks is found on My IKEA Business Network Page and will be available via link to BenefitHub website. People Perks are offered by BenefitHub directly to the Company’s employees and are subject to the specific terms and conditions of BenefitHub. IKEA takes no responsibility for People Perks. Please note that People Perks have been negotiated exclusively for the Network members and that the Company is prohibited from making People Perks available to anyone who is not an employee of the Company.
  • Creation of the Network Account
    The Company must create a Network Account by providing accurate, current and complete information, including the company name, address, GST number and email address, and undertakes to keep IKEA updated of any changes to such information. You can also add your preferred store, which we will then use to send you information about local store events and other relevant information connected to that store.

    By registering a Network Account, the Company confirms that the individual submitting the registration has the authority to bind the Company and that the Company is eligible for registering a Network Account. The Company also represents that it has all requisite rights, power, and authority to enter into and perform its obligations under these Terms and Conditions.

    The Network Account is non-transferable and may be used and accessed only by the Company, directly and exclusively for its own business purposes. The Company acknowledges that the Network Account may under no circumstances be used for the reselling of IKEA products or services to third parties.
  • Network Account Administrators
    The Company can choose to have several users connected to its Network Account including several users with administrative rights. The individual who first creates the Company’s Network Account will automatically become an administrator thereof. The Company must always have at least one user with administrative rights. The administrator will be able to (i) invite other employees of the Company to become users and administrators of the Network Account, (ii) delete individual users; (iii) delete or change the settings for the Network Account (e.g. select preferences); and (iv) see the full purchase history of the Company, including the name of individuals who have placed an order. A regular user can only see its own activities on the Network Account.

    Each user will receive an IKEA Business Network card (the “Card”) that shall be used to identify the Company as an IKEA Business Network member. The Card is not transferable and can only be used by the person whose signature is on the card. The Card is not a debit card, credit card or guarantee card.

    The administrator is responsible for ensuring that all users of the Network Account are employed by the Company or otherwise authorised to act on behalf of the Company.

    IKEA will store and process personal data of the individual users of the Network Account. The Company hereby confirms that it will make any such individuals aware of the content of the IKEA Business Network Privacy Notice.
  • Acceptable Use
    The Company may use the Network Account only for business, commercial and authorised purposes, such as purchases, use of planning tools and/or to communicate with IKEA. The Company must not (and shall ensure that its users do not) misuse or tamper with the features and services that it gets access to through the Network Account (e.g. hack, introduce viruses, trojans, worms, logic bombs, carry out denial of service attacks or any other technologically harmful practice or materials) or otherwise mess with our technologies or functionalities.

    The Company is responsible for all activities that occur under its Network Account and shall ensure that all users maintain the confidentiality of their individual passwords. If the Company believes that an unauthorised person has gained access to a password and/or the Network Account, the Company must immediately contact IKEA and change any compromised passwords. The Company shall ensure that its users always log out from the Network Account after the end of each session. IKEA will not be responsible for any loss or damage arising out of the Company’s failure to comply with these Terms and Conditions.
  • Copyright, trademarks and patents
    All title, ownership, rights, and intellectual property rights in and to the Network Account, ikea.com and the IKEA brand shall remain with either IKEA or its franchisor, Inter IKEA Systems B.V. 

    The use of the Network Account does not give the Company the right to use or reproduce any of our copyrighted materials, trademarks, service marks, patents or other proprietary rights or materials. The Company also confirms that it will not use its relationship with IKEA for any marketing or financing purposes or as reference in any company presentations or press releases, or in any way utilise (either on the Internet or in any other way communicate to the public) any trade name, trademark, service mark, logo or other distinctive brand feature of IKEA, Ingka Group or Inter IKEA Group.
  • Termination and suspension of the Network Account
    The Company may terminate the Network membership at any time by deleting the Network Account. If terminated, the Company will no longer be able to benefit from the Network services and offerings.
    IKEA may, in its sole discretion, terminate or suspend the Company’s Network membership by providing notice to the Company’s Account administrator(s) on the occurrence of any of the following situations: (a) if we see, or have reasons to believe, that the Company uses the Network Account in breach of these Terms and Conditions, (b) if IKEA reasonably suspects that fraudulent activities have taken place, (c) any other use of the Network Account that is not acceptable to IKEA; or (d) if the Company has been inactive for more than 3 years. By inactivity we mean that the Company has not interacted with IKEA by e.g. logging in to the Network Account or opening our emails. We also reserve the right, with or without notice, to remove or edit content, modify, suspend or discontinue the availability of any features or services and charge, or stop charging a fee for any services, under the Network Account.

    Sections 5, 6, 7, 8 and 9 shall survive the termination or expiration of these Terms and Conditions. 
  •  Indemnification
    The Company agrees to defend, indemnify, and hold IKEA harmless from and against all liabilities, damages, losses, and expenses of any kind (including reasonable legal fees and costs) relating to, arising out of, or in any way in connection with any of the following (“Claim”): (a) the Company’s access to or use of the Network and the Network Account, including information provided in connection therewith; (b) the Company’s breach or alleged breach of these Terms and Conditions or applicable law; and (c) any misrepresentation made by the Company.
  • Limitation of liability
    To the extent permitted by applicable legislation, IKEA will not be liable to the Company for any damages of any kind, including without limitation any indirect, special or consequential damages, arising out of the use or inability to use the Network Account, even if we have been advised of the possibility of such damages or for any claim by any other party. IKEA does not warrant that any of the products or services purchased by the Company from IKEA are suitable, appropriate or legal to use in the Company’s business operations.
  • Applicable law and disputes
    These Terms & Conditions shall be governed by the laws of India, without regards to any rules or principles on conflicts of laws. Any dispute, claim or controversy arising or relating to these Terms and Conditions shall be resolved by the applicable courts in Bengaluru, Karnataka, India.

IKEA India Home Planning Service

These terms and conditions are about the home planning service we provide to you.  

Agreement

  • Home planning will take place at the location specified by the customer on the home planning order instructions.
  • The home planning visit can happen anytime in the allocated time window selected by the customer. We will contact the customer 1 hour prior to the appointment time to reconfirm availability, if not the home planning service will need to be rebooked for the next available appointment.
  • The home planner will not design the customer home at the first meet but he or she will take inputs of their requirement, needs, etc.
  • The home planner will discuss only the rooms booked by the customer as per the home planning order instructions. Any extra room assistance will have to be again booked by the customer through the store.
  • The home planning service can be cancelled with a full refund of the home planning fee, the customer will have to cancel the home planning service 24 hours prior to when the home planning appointment is due by calling the IKEA Customer Support Centre. The IKEA Customer Support Centre operates from 09:00 Hrs to 23:00 Hrs on all days. If the home planning service is cancelled after the home planner has arrived at the customer premise, this will be treated as a cancelled home planning visit and cancellation charges will apply.

IKEA India Measurement Service 

Measurement Service Terms

These terms and conditions are about the measurement services we provide to you.

 

  • Measurement service will take place at the location specified by the customer on the measurement service order instructions.
  • The measurement service can happen anytime in the allocated time window selected by the customer at the point of sale. The Service team will contact the customer 1 hour prior to the measurement service. During this communication the availability of the customer needs to be confirmed, if not the measurement service will need to be rebooked for the next available appointment.
  • The measurer will only take internal measurements of the room or a complete home, balconies and will not take any external measurement of the premises.
  • The measurer will measure only the rooms booked by the customer as per the measurement service order instructions. For any extra room, assistance will have to be again booked by the customer through the store.
  • For cancellation and full refund of the measurement service fee, the customer will have to cancel the measurement service within 24 hours of the service being paid by calling the IKEA Customer Support Centre. The IKEA Customer Support Centre operates from 08:00 Hrs to 23:00 hrs on all days. If the measurer has arrived at the customer premises and then the cancellation request is made, this will be treated as a cancelled visit and cancellation charges will apply. 
  • Should you have any questions regarding your measurement service, please contact our IKEA Customer Support Centre on Toll-Free Number 1800-4194-532 or visit our website https://www.ikea.com/in/en/customer-service

IKEA Kitchen Installation Service
These terms and conditions are about the kitchen installation service we provide to you. 

Kitchen Installation Service
IKEA installation service entails fixing of suspension grills, assembly and installation of the Ikea cabinets, drawers, other accessories from IKEA range, worktops, cooktops, hob and chimney fitments through OEM.

Our Workmanship Guarantee 
We provide a 3-year guarantee on the workmanship from the date of completion of your installation and the signing of the completion certificate. This guarantee is not transferable to any other person or premises other than where we have performed the kitchen installation. Our guarantee is subject to the following conditions: IKEA and our installers will have no responsibility for any defect arising from wear and tear, willful damage, negligence, abnormal working conditions, failure to follow IKEA's instructions, misuse, alteration or repair of products without our prior approval.

Cancellation Policy
Cancellations can be done prior to commencement of the installation services no later than 24 hours before the date on which we agreed to commence the installation services. You can call us or write to us giving us the kitchen installation order number. We will confirm your cancellation in writing to you and reschedule the service for a later date.

In the event that the cancellation is made when our installation co-workers have arrived at your premises, this will incur cancellation charges and you will have to re-book the installation service.

Our rights to cancel and your rights to a refund
We may have to cancel or postpone an order for the services if an event beyond our control occurs and we are unable to remedy the situation within a reasonable time, or the key personnel or key materials necessary to provide the services are unavailable. We will promptly contact you to reschedule. We may also cancel the contract for services at any time (with immediate effect by giving you written notice) if you break the terms of our contract in any material way and you do not correct or fix the situation within a reasonable time of us writing to you and asking you to do so.

We will supply the services to you on the date agreed and will make every effort to complete the kitchen installation services on time.   Our installers will need access to the area where the work is to be carried out to provide the services. If you do not allow access to our installer, we may suspend our work.  We will not be responsible for any consequences you suffer where you have not provided access.

Our installers will be required to use your washrooms while being at work at your premises, for which you need to provide the amenities and agreeable to use them at free will. Installers will be taking tea and lunch breaks with prior intimation to you.

Should you have any questions regarding your installation service, please contact our IKEA Customer Support Centre on Toll-Free Number 1800-4194-532 or visit our website https://www.ikea.com/in/en/customer-service to log in your concerns.


Assembly

These terms and conditions are about the assembly service we provide to you. 

Assembly appointment
Appointments once confirmed can be cancelled a minimum of 24 hours prior to the appointment date and time with prior intimation to IKEA via phone/email. Please mention your assembly work order number while cancelling the said appointment. If the IKEA Assembly co-worker arrives at the customer premises and then the assembly service appointment is cancelled, cancellation charges will apply and the assembly appointment will have to be re-booked on payment of the full assembly charges. If the assembly team is unable to complete the services because of unsafe work conditions or the requirements mentioned above are not met and a new assembly date has to be scheduled, additional charges will be applicable.

Pre-requisites prior to commencement of assembly service at customer premises

  •  Please ensure that you have all the products required and booked for assembly.
  • Ensure that the products on your assembly order are in the room where they will be assembled or, if not possible, in a nearby room on the same floor of your home.
  • Permit usage of electrical points for drilling machine usage or charging.
  • Permit usage of washrooms by our assemblers in case they are required to do so.
  • Ensure there is enough space in the room to safely assemble and secure the products.
  • The room (e.g. walls, floor) must be ready for the assembly and securing of products. Where required, removal of the skirting will have to be done by you or your authorized representative. The purchased assembly service does not include dismantling or removal/movement of existing fixtures or furniture.
  • Ensure you or your authorized representative over the age of 18 is available to accept the assembly team at the scheduled time.

    During and after assembly:
  • The assembly and securing of IKEA products will be performed according to assembly instructions and safety guidelines as recommended by IKEA. The assembly team will review with the customer the products that require wall mounting prior to starting assembly.
  • The assembly team will not perform non-scope works such as electricals and plumbing works, installation of electronic Items or appliances or modification of IKEA products.
  • Once the assembly is completed, review the work by the assembler and confirm your satisfaction by signing the completion certificate, or identify any concerns with the assembly team.
    Workmanship guarantee 
    IKEA will conduct and make simple the assembly of IKEA furniture at customer homes in the prescribed and given assembly time as per IKEA quality standards. Any fault/damage to the product or its failure arising out of faulty assembly performed by IKEA would be guaranteed for repair or spare part replacement for 1 year from the date of signing the completion certificate

    Should you have any questions regarding your assembly service, please contact our IKEA Customer Support Centre on Toll-Free Number 1800-4194-532 or visit our website https://www.ikea.com/in/en/customer-service to log in your concerns.

IKEA India Delivery Service

Customer Agreement

Delivery Service Terms of Carriage
This document sets out the arrangements that will apply to the purchase of an IKEA Delivery Service. It sets out the arrangements in relation to the purchase from IKEA and records that IKEA is not the Transport Service Provider (TSP).

  • Delivery will take place at the location specified by the Customer on the delivery instructions, to the one-room of choice*, ideally where the product will be assembled.
  • In the case of an elevator, the customer has to ensure prior necessary approvals to carry the articles in the elevator.

  • In case of no elevator, our transport provider can deliver the articles till the 4th floor only or will deliver the same at the building security/reception to have it collected by the customer.

  • The Customer is responsible for ensuring that sufficient access and space to complete the delivery will be available. If the goods are to be delivered to a location other than on ground level, then sufficient access will be available by staircase or lift.

  • The delivery can happen anytime in the allocated time window selected by the Customer at the point of sale. The TSP will contact the Customer 1 hour before the delivery when the vehicle is en route. TSP will wait at the customer’s location for a maximum of 15 minutes in case the customer is unavailable at the given address.

  • If the TSP cannot deliver to the room of choice, the Customer may request delivery to an accessible alternative area at the same address. If the TSP assesses that the room of choice is unsuitable and that delivery is likely to cause damage to the goods or the property, they will inform the Customer and record this concern.

  • If delivery cannot be made to the location specified due to the nature of premises, insufficient access or unavailable to accept delivery, an additional delivery charge (equal to the cost of regular delivery) would be levied on the Customer. Payment of the additional delivery charge should be made at the IKEA store or online via Customer Support Centre after which, the order will be delivered. Please contact IKEA Customer Support Centre (CSC) on the toll-free number: 1800-419-4532 for any queries.

  • On delivery, the Customer (or its representative) will be required to check the condition of the packaging and confirm that the correct number of items has been received. The delivery team must be notified immediately if any discrepancies are noticed, and this should be noted and signed in the proof of delivery. Missing items will be replaced; incorrect or damaged items will be returned and be replaced at no cost to the Customer subject to the availability of stock and delivery slot.

  • On delivery, the Customer (or a representative) must sign for the goods to confirm that the order has been received. Refusal to sign will be interpreted as a refusal to accept the delivery, leading to the delivery being returned to the store. Redelivery will be triggered by a customer request to the CSC & an additional delivery charge levied if there is no valid reason for the refusal of delivery.

  • For a full refund of the Delivery fee, the Customer will have to cancel the delivery on the day the delivery was paid for by calling IKEA Support Center.

  • Delivery date will be confirmed when placing the order with a coworker Instore, or at checkout page for online orders. Please email, chat, or call toll free no. for more details.

  • Exchange and Return Timeline may differ by locations. Please email, chat, or call toll free no. for more details.

    The terms & conditions defined in this Delivery Service Agreement shall in no way either willfully or unintentionally hinder, obstruct or curtail the statutory consumer rights as specified under the Indian Consumer Protection Act. In case if perceived to do so, IKEA assures that consumer rights shall prevail overriding any such terms & conditions” IKEA will not use your personal data for any marketing purposes other than for purposes directly relating to successful completion of the delivery.

Express return T&C

 

What is an Express return:
IKEA India Private Limited (“we/our/us/IKEA”) is a private limited company incorporated in India with a vision to create a better everyday life for the many people. To accomplish this vision, we at IKEA reach out to the many people through multiple channels to demonstrate and showcase our products and range and their effective utilization in the homes of the many people. To facilitate that vision, IKEA provides a self-service solution of Express return. (“Express return”).

How can you exercise the Express return service?

  1. Customer can fill the form online with article details and reason for return.
  2. System automatically sends them a barcode. 
  3. Once customer reaches store coworker scans the barcode , checks the article and accepts the returns. 

 

Conditions for Express return:  ·     

  1. Express returns may be used for change of mind refunds.
  2. If your item is damaged or faulty, please visit the returns desk in store.     
  3. We cannot perform exchanges using the Express Returns service, to make an exchange, please visit the returns desk in store.  
  4. The barcode sent to you is valid for 14 days.
  5. After this time your barcode will become invalid and not be accepted in store.     
  6. To make your return after this time you can re-submit a new request or visit the returns desk in store. 
  7. Only one receipt/invoice or order number can be used per Express Return.
  8.  If you are returning items from more than one receipt or order, then please submit multiple forms.
  9. Express returns is only applicable for all orders purchased instore.
  10. If you need support with online orders , Ordered through app and webpage fill this form Online Orders, or please reach out to customer relations.

 

Disclaimer:   

  1. The terms and conditions set out are strictly for the Delivery Service. 
  2. IKEA reserves the right to withdraw the Service and shall have the right, at its sole discretion and at any time, to cancel/amend/ change/ modify these terms and conditions without notice and such change shall be effective immediately.  
  3.  Any disputes will be subject to the exclusive jurisdiction of the courts of Bangalore, India.

 

Our liability

IKEA shall be relieved of any liability/obligations/responsibilities arising out of or in connection with this Express return except as accepted in the conditions mentioned herein and that no claim relating to any losses, injuries, damages, rights, claims, actions (including financial, mental, physical, emotional, special, indirect and consequential losses) shall be asserted against IKEA, its parent companies, affiliates, directors, officers, employees or agents from any and all losses, including without limitation, personal injuries, death and property damage. 


IKEA Online  

INTRODUCTION AND ACCEPTANCE OF THE TERMS AND CONDITIONS
Welcome to our online store! IKEA India Private Limited, having registered address at Unit No. 421, Tower A, DLF Industrial Area, Jasola, Delhi, 110044 (hereinafter referred to as ‘IKEA’ or ‘We’ or ‘Us’ or ‘Our’ or ‘the Company’ or ‘Website’) provides its services to you subject to the following conditions.
If you visit or shop within this website, you accept these conditions. Please read them carefully. ​ 

The general Terms and Conditions of Sale detailed below govern the contractual relationship between the ‘User’ (hereinafter referred to as ‘You’ or ‘Your’ or ‘the User’ or ‘the Customer’) and IKEA. Both parties accept these Conditions unreservedly. These General Conditions of Sale are the only conditions that are applicable and replace all other conditions, except in the case of express written, prior dispensation. We maintain that, by confirming your order, you have read and do unreservedly accept our general Conditions of Sale. These Terms and Conditions of Sale are important to you and IKEA as they are used to protect your rights as a valued customer and our rights as a business.

ELECTRONIC COMMUNICATIONS
When you visit IKEA or send e-mails to us, you are communicating with us electronically under the provisions of the Information Technology Act, 2000. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. 

LICENSE TO ACCESS THE WEBSITE 
IKEA grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of IKEA. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of any third party: or any use of data mining, robots, or similar data gathering and extraction tools.

This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express written consent of IKEA. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of IKEA and our associates without express written consent of IKEA. You may not use any meta tags or any other "hidden text" utilizing IKEA’s name or trademarks without the express written consent of IKEA.


Any unauthorized use terminates the permission or license granted by IKEA. You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of IKEA so long as the link does not portray IKEA, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive manner. You may not use the IKEA logo or other proprietary graphic or trademark as part of the link without our express written permission/consent.

ACCESS TO THE WEBSITE 
We work hard to ensure the Website is always up and available, but we can't guarantee that the Website will not have downtime for any reason. We reserve the right to close the Website for short periods of time for general maintenance but will attempt to keep this to a minimum. We will not be liable if for any reason all or any part of the Website is unavailable at any time, for any length of time.

Parts of the Website require you to input a password to access certain features. This is to be able to give you details relevant to your order whilst still keeping them private to you. To do this, as part of our security procedures, we require you to register an account with the website of the Company by entering your email and choosing a secure password. We highly recommend that you choose a strong password that is hard for others to guess, and you log out from your account at the end of every session. There is a password reset procedure in case you forget your password. You must treat your account log-in information as confidential, not disclosing it to any third party and only using the website of the Company in person. If you think there may have been any breach of security then it is your responsibility to notify us immediately and if log-in is possible, to change your password. 

It is a condition of your use of the Website that all the information you provide on the Website is correct, current and complete. We reserve the right to disable any user account in our sole discretion, at any time for any or no reason, including if, in our opinion, you have failed to comply with any provision of these Terms of Service. 

We do not guarantee that the Website or any content provided on the Website is error-free. 

We manage your visit to our website and also your personal data according to our Privacy Policy. Therefore, you are requested to review our Privacy policy. 

YOUR MEMBERSHIP ACCOUNT 
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you shall not use our website except with the involvement and through an account of a parent or guardian. IKEA and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.  

REVIEWS, COMMENTS, EMAILS, AND OTHER CONTENT 
Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content.

IKEA reserves the right (but not the obligation) to remove or edit such content but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant IKEA and its associates a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant IKEA and its sub-licensees the right to use the name that you submit in connection with such content if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify IKEA or its associates for all claims resulting from content you supply. IKEA has the right but not the obligation to monitor and edit or remove any activity or content. IKEA takes no responsibility and assumes no liability for any content posted by you or any third party.  

PRODUCT INFORMATION 

IKEA takes great care when putting product information, descriptions and images online. However, IKEA does not warrant those product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. Therefore IKEA will not be held responsible for any mistakes or omissions to any information given. If a product offered by IKEA itself is not as described, your sole remedy is to return it in unused condition 

IMPORTER  / PACKER/ LABELLING INFORMATION:
IKEA India Pvt. Ltd.: Unit No. 421, Tower A, DLF Industrial Area, Jasola, Delhi 110044
IKEA Hitech City: Raidurg, Serilingampally, Mandal, Survey no. 83/1, Plot No.25, 26, Part 29 Panmaqtha, Rangareddy, Hyderabad 500032
IKEA Navi Mumbai: Turbhe MIDC, Turbhe, Navi Mumbai 400705
IKEA Pune – Indospace Industrial Park, 410501, Pune

PRICES 
The prices indicated on IKEA’s website are shown in Indian Rupees and do not include delivery. The delivery costs are clearly shown and invoiced at the end of the order in addition to the price of the products. We reserve the right to modify our prices at any moment but this will be indicated to you on the order at the time the order is placed. If an obviously incorrect price appears on our website and is not corrected on your total at the time of order completion, for whatever reason (human error, technical error etc.), your order will be cancelled and the payment refunded to you, even if it has been initially validated.  

AVAILABILITY 
We will always endeavour to fulfil your order once completed and paid for. If a product should become unavailable after your order has been confirmed and paid for, we will refund the price you paid for the product within 30 days following the date of payment. If your order includes products that are temporarily unavailable, we will send the available products out first and will follow with the outstanding items once they are available again. We will refund the shipping fees for the rest of the order. If relevant, we will offer you a replacement for an unavailable product, a product of equal price and quality. If you accept the replacement and then wish to return it to us in the conditions outlined under Right of Return, the return postage will be covered by us. If you choose to decline this offer, and the original product is permanently unavailable, we will reimburse the price of the unavailable product.

OPENING OFFERS
Opening online offers are available to customers in Mumbai (according to PIN code where the online purchase is available). Offers are limited per customer/household to 10% of the available offer stock. For mattresses, a maximum of 2 pieces per customer/household on offer items. 

SECURE PAYMENT               
IKEA currently offers one payment gateway to pay for your order. These payment options use advanced software encryption to keep your transaction secure and do not cost you anything to use (the Company is charged as the seller, you are not charged as the buyer) so you will not pay any extra for your order. You do not need to hold an account with these Merchants to use these methods of payments.  

DELIVERY 

Your order will be delivered to the address and pin code you indicated when your order was placed. Delivery is classified into two modes. Parcel and Truck.    

PARCEL DELIVERY

Articles whose weight is less than 20 kgs and whose dimensions are in the range  100 mm x 150 mm x 100 mm and up to 600 mm x 500 mm x 400 mm are defined as a parcel. Refer  delivery charges 

TRUCK DELIVERY 

Articles above 21 kgs fall in the category of Truck delivery.

If you order a combination of Parcel + Truck delivery, it will be treated and charged as Truck delivery

If you order two or more parcel deliveries within the same day, we will treat each parcel delivery as individual parcel delivery and charge accordingly.

IKEA does everything in its power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event beyond our control, strikes, riots, unrest or an Act of God. In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place. Delivery is made to your room of choice.

DAMAGED GOODS OR SHORT DELIVERY

In case of goods received in damaged condition or an incomplete order. You are to accept the delivery and inform our Customer Support Centre on 1800 419 4532 giving them details of damage or short shipment along with invoice number. Our Customer Contact Service Co-Worker will arrange for a pickup of returnable goods within 24 hours of you registering the complaint. Details and time frame of receiving replacement goods/refunds will be intimated to you by our Customer Support Centre. All damage reports are to be made within 7 days of receiving the product after which we will not be in a position to entertain any claims there off.

DEFERRED DELIVERY or AMENDMENT IN DELIVERY TIME 

Once you have made your delivery booking you can make changes 24 hours before the delivery at no extra charge. For example, if you have made a delivery booking for 10th July 1200 hrs, then any deferment request has to come on or by 9th July 1200 hrs.

In case our delivery partner attempts to perform a delivery as per your booked time slot and day, and your premises are found locked or you are unavailable, a second attempt will be made free of charge the same or the next day. The timing of the delivery will be intimated to you by our delivery partner. If you are still unavailable for a period over 24 hours after the delivery period expiry, the delivery will be treated as cancelled and a fresh delivery request will have to be initiated by you on payment of our delivery charges.

CHANGE OF MIND

IKEA allows you 60 days to return a product that you are not satisfied with. Your right to change of mind starts from the moment your order is delivered. You need to call the IKEA Customer Contact Centre no 1800 419 4532 to give them the invoice number and details of products you wish to return. Our service partner will contact you to arrange to pick it up.  

Shipping fees remain the customer’s responsibility as per our delivery charges. The present right of return only applies to products that are returned in their original, complete, unassembled condition with preferably the original packaging accompanied with the original invoice.

RISK OF LOSS 

All items purchased from IKEA are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

You are therefore requested to check the product at the time of accepting the delivery and notify IKEA in case you notice any defect/damage in the products. Once the delivery is accepted by you, IKEA shall not be obligated to entertain any claim from you with respect to the damaged delivery of the products.

FOR REIMBURSEMENTS

In case the refund is approved by IKEA in respect of any transaction, the User will be reimbursed via the same payment method as was used initially by the Buyer.  

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY 

THIS SITE IS PROVIDED BY IKEA ON AN "AS IS" AND "AS AVAILABLE" BASIS. IKEA MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. 

YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, IKEA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IKEA DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM IKEA ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. IKEA WILL NOT BE LIABLE

FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

PRIVACY AND PROTECTION OF PERSONAL DATA

 Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.

Also, please note that the details you give us are essential for the processing and delivering your orders, for billing and for the establishment of warranty contracts, therefore failure to provide these details will result in the cancellation of your order. By registering on the Site, you agree to provide us with sincere and true information as it concerns you. Communicating false information is contrary to the present General Terms and Conditions.  

APPLICABLE LAW 

By visiting the IKEA website, you agree that the laws of India, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and IKEA.  

JURISDICTIONAL ISSUES/SALE IN INDIA ONLY

Unless otherwise specified, the material on the Website is presented solely for selling the IKEA Products in Mumbai, India.

IKEA makes no representation that materials on the Website are appropriate or available for use in locations/Countries other than the above-mentioned cities. Those who choose to access this site from other locations/Countries other than the above cities do so on their own initiative and IKEA is not responsible for the supply of products/refund for the products ordered from other locations/Countries other than the above-mentioned cities, compliance with local laws, if and to the extent local laws are applicable.

You also agree that the courts of Bengaluru, Karnataka, India, shall have exclusive jurisdiction with respect to all disputes, which may arise between IKEA and you. 

OWNERSHIP OF INTELLECTUAL PROPERTY 

All the content on the website of IKEA (illustrations, texts, names, brand names, images, and videos) is the sole property of IKEA. Any partial or total reproduction of this content, by any means and on any support, is subject to prior and express authorization by IKEA. All information, content, and files are protected by International law concerning intellectual ownership and copyright. IKEA cannot give you the right to copy, display or distribute content that you do not have the intellectual rights to. All fraudulent use of this content that violates the rights held by a third party constitutes an offence of forgery, which is severely punished under the Intellectual Property Code.

IKEA will not, under any circumstances, be held responsible if a user violates rights held by a third party through his activities on the site. 

WEBSITE POLICIES & MODIFICATION THERETO

 IKEA Website is a work in progress, and as such things may change, be added or be taken away. We reserve the right to update the Website, these Terms of Service and our other policies such as our Shipping and Returns policy, posted on this site, from time to time, at our discretion and without any notice. It is solely your responsibility to keep up-to-date with the latest Terms and Conditions by checking back regularly. Your continued use of the Website following the publishing of updated Terms of Service will be taken to mean that you have read and agreed to the changes.  

WAIVER AND SEVERABILITY 

Any failure, on the part of the Company, to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and the Company, and governs your use of the service, superseding any prior agreements (including, but not limited to, any prior versions of the Terms of Service).

If any provision of these Terms of Service is held by a court of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Service will continue to be in full force and effect. 


Click & Collect T&C's


IKEA Family Credit Card by Citi - Terms & Conditions


Product Review 

General

We display both positive and negative reviews but all content is moderated to ensure it is appropriate for publication on our website. This means that after you submit your review it will not immediately appear on our website. We reserve the right to accept or reject any product review submitted to us and we may edit the length and/or content of any review as we see fit.

  • That is false, inaccurate, misleading, defamatory, libellous, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, abusive, fraudulent or otherwise objectionable;
  • That infringes any third party’s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
  • For which you were compensated or granted any consideration by any third party;
  • That violates any local, national or international law;
  • That references other companies or websites; That includes unsolicited promotions, mass mailings or spamming, political campaigning, advertising or solicitations;
  • That contains any computer viruses, worms or other potentially damaging computer programmes or files;
  • That includes the personal information of any third party

 

Once your review has been submitted you will not be able to edit it. If you would like to have your review removed from our website, please contact us.

We are currently unable to publish reviews that are not written in English.

Personal information

To make sure your review can be published, please do not include any personal information including your full name, contact details or email address.

In order to comply with the law, to protect our systems and customers, or to ensure the integrity and operation of our business and systems, we may access and disclose any information we consider to be necessary or appropriate, including, without limitation, user profile information, IP address and posted reviews. Please refer to our Privacy policy

Customer service issues and safety concerns

Please do not use your review to report customer service issues or safety concerns. You can contact us directly here.

Ownership of content

By submitting a review you grant IKEA and its affiliates a non-exclusive, royalty-free, perpetual, irrevocable, transferable and fully sub-licensable right to use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display such review throughout the world in any media without compensation to you. You acknowledge that we may choose to provide attribution of your comment or review at our discretion.

Our liability to you

Although we will do our best to moderate all reviews posted, we assume no liability for any reviews posted, stored or uploaded by you or any third party. We will not be held liable for any loss incurred by you as a result of a review published on our website.



IKEA (DIY gifts) terms and conditions

Terms and Conditions of participation

IKEA India Private Limited (“IKEA”) is a private limited company incorporated in India with a vision to create a better everyday life for the many people. To accomplish this vision, we at IKEA reach out to the many people through multiple channels to demonstrate and showcase our products and range and their effective utilization in the homes of the many people and at the same time inspire from the world around us. This—monthly thematic campaign asking consumers to show IKEA solutions as part of their life at home—is one such activity/campaign that allows IKEA to reach out to the many people to inspire and be inspired.

  • DIY Gifts challenge:
    DIY Gifts is an activity promoted by IKEA India to inspire and engage its customers, with the world of assembling IKEA products, by inviting them to participate in a fun assembling activity on Instagram. IKEA India puts up a series of jumbled up posts, carrying images of certain parts of IKEA products. Participants have to arrange them on their social media page - almost as an act of assembling - to form a full IKEA product. Subsequently, they are required to take a screenshot of the same and share it as a story tagging @ikea.india using #ikeadiygifts, to avail exclusive gift vouchers, for their efforts. The winning participant based on the eligibility criteria as defined below, may be selected, at the sole discretion of IKEA for a chance to win the prize. Participants are required to fulfil the eligibility criteria and submit the post/entry on Instagram along with any additional information, if any, sought by IKEA.
  • Eligibility and Entry:
    • Participants are required to agree to these terms and conditions before entering. 
    • Participation in the contest will be deemed as acceptance of these terms and conditions.
    • The contest is valid for participants having temporary or permanent residence in Hyderabad, Mumbai, or Bangalore.
    • The location of the participant is collected for the limited use of identification of the eligible participant/winning participant.
    To enter the contest, participants are required to take a photo/video of their assembled products using only the IKEA posts available on the diy.gifts.ikeaInstagram page. When uploading the photo/video on Instagram Stories, the participant must tag IKEA (@ikea.india), and use the hashtag #ikeadiygifts. Using the IKEA posts is mandatory to be featured in the Instagram post.
    • The participant’s Instagram account must be public through the entire duration (25th December 2023 to 1st January 2024) of the contest for us to consider your entry for the contest.
    • Multiple entries from a single user are permitted, although the same post being published multiple times will be counted only as one entry.
    • All personal information shall be used in accordance with IKEA Privacy Policy.
    •IKEA shall have the right, at its sole discretion and at any time, to cancel/amend/change/ modify these terms and conditions and/or contest/prize, without notice and such change shall be effective immediately.
    • Any disputes will be subject to the exclusive jurisdiction of the courts of Bangalore, India.
    • IKEA reserves the right to take any relevant legal action on any of the participants.
    • The privileges/rights and obligations of the winning participant cannot be transferred/assigned/sold to any other person/entity.
    • IKEA reserves the right to select the winning participant at its sole discretion.
    • All decisions around the Prizes including but not limited to the nature of Prize, etc., shall rest solely with IKEA.
    • Only the winning participant shall be approached by IKEA. Participants are requested to note that no regret emails/post/comments shall be sent to the non-winning participants.
    • The winning participant shall be in touch with a designated IKEA point of contact to receive their Prize on announcement of the winning participant.
    • Winning participant will be required to adhere to the timelines as stipulated/communicated by IKEA, including but not limited to adhering to the time for accepting the prize, collecting the prize or any other terms and conditions stipulated by IKEA. Further, if the winning participant does not adhere to the timelines, then IKEA reserves the right to choose another winning participant.
    • Winning participant shall not be allowed to replace/exchange any products which shall be given as prize under this contest.
  • Description of Prize:
    The Prize for this contest is an IKEA shopping voucher which may be subject to change at any point in time prior to, during and/or post the contest at the sole discretion of IKEA.
    • The winners will be announced by the 8th of January 2024. Total of three winners will be selected. Winners will be announced on IKEA India Instagram account and will be contacted via DM and further by email/telephone as deemed fit by IKEA.
    • IKEA voucher worth Rs.5000* for purchase at our stores in Hyderabad, Mumbai, and Bangalore. Applicable for products only, services not included.
    • Voucher will be valid till the last date of the next month of winner announcement.
    *Note: The prize, nature of the prize and the amount of the prize can be cancelled, amended, modified at any time by IKEA at its sole discretion.
  • Liability: 
    • IKEA does not accept any responsibility for any damage, loss, injury, or disappointment suffered by any participant/winning participant entering the contest or as a result of entering the contest.
    • By entering the contest, participant/winning participant agrees that no claim relating to any losses or injuries (including financial, mental, physical, emotional, special, direct, indirect and consequential losses) shall be asserted against IKEA, its parent companies, affiliates, directors, officers, employees or agents from any and all losses, damages, rights, claims and actions of any kind resulting from the contest, including without limitation, personal injuries, death and property damage.

IKEA Family reactivation reward Feb 2024 Bengaluru– Terms & conditions

 

  • Offer eligibility/qualification to said offer will be at the sole discretion of IKEA.
  • This voucher entitles the eligible IKEA Family member for Rs.500 discount on minimum shopping of Rs.2999 at IKEA Nagasandra store.
  • This voucher is applicable only on products and not applicable on services or food purchase. The shopping value should be Rs.2999 or more in a single transaction.
  • The validity of this offer/coupon is from 15th February to 31st March 2024.
  • To avail the offer, Family members must share their 19-digit IKEA Family card number during the checkout process.
  • This voucher for instore redemption will be a one-time usage voucher and gets deactivated once used.
  • This voucher must be handed over at the check-out counter in the store to avail the offer.
  • Members will not be liable to claim the offer once the voucher expires or if the voucher is lost or mutilated.
  • This voucher is not transferable and can’t be exchanged against cash. A customer can redeem only 1 voucher against 1 invoice. 
  • IKEA reserve the right at any time to modify or discontinue the offer, either temporarily or permanently (or any part thereof), with or without notice.
  • All the above terms and conditions shall be in addition to the other applicable IKEA and IKEA Family terms and conditions available at IKEA Terms and Conditions - IKEA

IKEA Family reactivation reward Feb 2024 Bengaluru– Terms & conditions

  •  IKEA Family activation reward is applicable only for select members of IKEA Family. 
  • This offer entitles the eligible IKEA Family members for Rs.1000 discount on minimum shopping of Rs.5999 at IKEA Nagasandra Store. 
  • This offer is applicable only on products and not applicable on services or food purchase. The shopping value should be Rs.5999 or more in a single transaction excluding the delivery or click and collect charges.
  • The validity of this offer/coupon is from 15th February to 31st March 2024
  • Offer eligibility/qualification to said reward will be at the sole discretion of IKEA.
  • Eligible members will be notified through email or whatsapp with instructions to claim their respective coupon.
  • Eligible members can redeem the coupon only in IKEA Nagasandra store. For redeeming the coupon instore, members can visit and ask our coworkers for steps to redeem the coupon.
  • To avail the offer, Family members must share their 19-digit IKEA Family card number during the checkout process in-store when prompted. If the Family card number is not entered in the relevant field shared (in-store), it could lead to cancellation of the order. 
  • This will be a one-time usage coupon and gets deactivated once used.
  • A member can redeem only 1 coupon against 1 invoice. 
  • This offer is valid for IKEA Family Members in Bangalore only
  • Members will not be liable to claim the offer once the coupon expires.
  • This coupon is not transferable and can’t be exchanged against cash.
  • This coupon in any form should not be promoted or used for marketing activities by the members.
  • IKEA Family coupons are sole property of IKEA and should not be distributed in any form electronically or otherwise including social platforms.
  • Expiry dates, validity & campaign period will be at the sole discretion of IKEA, and IKEA reserves the right to modify, alter, terminate, or amend the validity of full or any part of the offer any time it deems appropriate.
  • IKEA reserves the right to amend, modify or waive these Terms and Conditions at any time at its sole discretion.
  • IKEA reserves the right to suspend or terminate any Members access to its service, or parts of it, if in IKEA’s reasonable view the relevant member or account appears to be in breach of any provision of this Agreement.
  • IKEA reserve the right at any time to modify or discontinue the offer, either temporarily or permanently (or any part thereof), with or without notice.
  • In case of any product returns, IKEA return policy applies. However please note that the offer benefit (coupon/voucher) cannot be re-issued to the member. The discount is a one-time usage coupon which cannot be reapplied in cases of product returns. Please refer to https://www.ikea.com/in/en/customer-service/returns-claims/return-policy for the return policy.
  • In case customer loses/misplaces the coupon, a duplicate will be issued only on case to base basis where the customer is able to furnish sufficient proof of it being not in possession of the customer, and IKEA on its discretion will make the coupon available within 7 working days.
  • The coupon shall be used only by the customer to whom the coupon is issued and shall not be allowed to be assigned, transferred, gifted.
  • Liability: We warrant that this offer will be provided with reasonable care and skill with the intention of meeting our specifications for the offer, but we cannot and do not guarantee that this offer will meet your requirements.

We shall have no other obligation, duty or liability whatsoever in contract, tort (including negligence, breach of statutory duty, deficiency in service, unfair trade practice and any other tort) or otherwise as defined below:

A) For any loss of revenue, business, anticipated savings or profits; (B) any errors in or omissions from the Site or offer or any services or products obtainable therefrom; (C) the unavailability or interruption of the offer/benefits or any features thereof; (D) your use or Redemption of the offer/coupon.

All the above terms and conditions shall be in addition to the other applicable IKEA and IKEA Family terms and conditions available at https://www.ikea.com/in/en/customer-service/terms-condition-and-privacy-notice-pub7bbe3afb


IKEA Family reactivation reward Feb 2024 Bengaluru– Terms & conditions

 

  • IKEA Family activation reward is applicable only for select members of IKEA Family. 
  • This offer entitles the eligible IKEA Family members for Rs.1000 discount on minimum shopping of Rs.2999 at IKEA Nagasandra Store.
  • This offer is applicable only on products and not applicable on services or food purchase. The shopping value should be Rs.2999 or more in a single transaction excluding the delivery or click and collect charges. 
  •  The validity of this offer/coupon is from 15th February to 31st March 2024.
  • Offer eligibility/qualification to said reward will be at the sole discretion of IKEA. 
  • Eligible members will be notified through email or whatsapp with instructions to claim their respective coupon.
  • Eligible members can redeem the coupon only in IKEA Nagasandra store. For redeeming the coupon instore, members can visit and ask our coworkers for steps to redeem the coupon.
  • To avail the offer, Family members must share their 19-digit IKEA Family card number during the checkout process in-store when prompted. If the Family card number is not entered in the relevant field shared (in-store), it could lead to cancellation of the order.
  • This will be a one-time usage coupon and gets deactivated once used.
  •  A member can redeem only 1 coupon against 1 invoice. 
  • This offer is valid for IKEA Family Members in Bangalore only
  • Members will not be liable to claim the offer once the coupon expires.
  • This coupon is not transferable and can’t be exchanged against cash. 
  • This coupon in any form should not be promoted or used for marketing activities by the members.
  • IKEA Family coupons are sole property of IKEA and should not be distributed in any form electronically or otherwise including social platforms.
  • Expiry dates, validity & campaign period will be at the sole discretion of IKEA, and IKEA reserves the right to modify, alter, terminate, or amend the validity of full or any part of the offer any time it deems appropriate.
  • IKEA reserves the right to amend, modify or waive these Terms and Conditions at any time at its sole discretion.
  • IKEA reserves the right to suspend or terminate any Members access to its service, or parts of it, if in IKEA’s reasonable view the relevant member or account appears to be in breach of any provision of this Agreement.
  • IKEA reserve the right at any time to modify or discontinue the offer, either temporarily or permanently (or any part thereof), with or without notice.
  • In case of any product returns, IKEA return policy applies. However please note that the offer benefit (coupon/voucher) cannot be re-issued to the member. The discount is a one-time usage coupon which cannot be reapplied in cases of product returns. Please refer to https://www.ikea.com/in/en/customer-service/returns-claims/return-policy for the return policy.
  • In case customer loses/misplaces the coupon, a duplicate will be issued only on case to base basis where the customer is able to furnish sufficient proof of it being not in possession of the customer, and IKEA on its discretion will make the coupon available within 7 working days.
  • The coupon shall be used only by the customer to whom the coupon is issued and shall not be allowed to be assigned, transferred, gifted.
  • Liability: We warrant that this offer will be provided with reasonable care and skill with the intention of meeting our specifications for the offer, but we cannot and do not guarantee that this offer will meet your requirements.
    We shall have no other obligation, duty or liability whatsoever in contract, tort (including negligence, breach of statutory duty, deficiency in service, unfair trade practice and any other tort) or otherwise as defined below:
    A) For any loss of revenue, business, anticipated savings or profits; (B) any errors in or omissions from the Site or offer or any services or products obtainable therefrom; (C) the unavailability or interruption of the offer/benefits or any features thereof; (D) your use or Redemption of the offer/coupon.
  • All the above terms and conditions shall be in addition to the other applicable IKEA and IKEA Family terms and conditions available at https://www.ikea.com/in/en/customer-service/terms-condition-and-privacy-notice-pub7bbe3afb

Terms and conditions for Happy Fridays offer



Terms and conditions for Delivery offer

IKEA India Private Limited (“IKEA”) is a private limited company incorporated in India with a vision to create a better everyday life for the many people. To accomplish this vision, we at IKEA reach out to many people through multiple channels to demonstrate and showcase our products and range. The below campaigns are a few such initiatives that allow IKEA to reach out to the many people.

  1. This offer is applicable for all online customers to get 50% off on delivery prices.
  2. The validity of this offer is from 10th September 2024 to 31st December 2024.
  3. This offer is applicable only on home delivery pricing and not applicable on products (Articles) purchased, Assembly, Installation or any other services and/or food.
  4. This offer is only applicable for home delivery pricing for orders placed on the Ikea.com India website or IKEA app.
  5. Offer eligibility/qualification to said reward will be at the sole discretion of IKEA.
  6. Customers will not be liable to claim the offer pricing after the end date of the offer.  

    IKEA reserves the right to cancel/modify any activities due to unforeseen circumstances. IKEA also reserves right to change any terms and condition of the campaign. To chose and allow the participant to participate in the campaign is at sole discretion of IKEA. No disputes are allowed in this matter as this is the campaign of IKEA INDIA which is done out of its own volition and in good faith. In case of any matter requiring jurisdiction, Bangalore shall be considered to be the place of jurisdiction. 

    Disclaimer: IKEA shall be relieved of any liability/ obligations/ responsibilities arising out of or in connection with this service/campaign/voucher except as accepted in the conditions mentioned herein above and that no claim relating to any losses or injuries (including financial, mental, physical, emotional, special, indirect and consequential losses) shall be asserted against IKEA, its parent companies, affiliates, directors, officers, employees or agents from any and all losses, damages, rights, claims and actions of any kind resulting from this service/campaign/voucher, including without limitation, personal injuries, death and property damage.

Festive voucher terms and conditions:

  • Purchases with goods total for 10,000 INR or more will be eligible to receive the Voucher(s) worth 1,500 INR and a Voucher for Food for 150 INR
  • Transaction value 10,000 INR shall be in single purchase. Multiple receipts which total upto 10,000 INR will not be valid to receive voucher for 1500 INR.
  • Above said purchases should be done between 16th September 2024 to 3rd November 2024.
  • Voucher for 1500 can only be redeemed for purchase of IKEA article with minimum value of 1501 INR. (No food products allowed)
  • Voucher value 150 INR can only be redeemed for purchase of food products with a minimum value of 750 INR.
  • Above said purchases can be done across all IKEA customer meeting points including website (IKEA.in), IKEA App, in-store or remotely thru customer care.
  • Customer is eligible for only one voucher in a day, regardless of multiple eligible transaction(s) in a day.
  • If the purchase of minimum value of 10,000 INR is made on different days only then customer is eligible to receive multiple Vouchers or 1500 INR each.
  • IKEA Family identification is mandatory during billing to get the Voucher. This offer is not applicable for GSTIN customers.
  • Customers have the full responsibility to keep the Vouchers with themselves. 
  • Vouchers cannot be transferred or used by anyone else except the person it is issued to.
  • If the Voucher is lost, IKEA will not issue new Voucher to customer.
  • Voucher(s) will be sent over e-mail/SMS between 4th November to 6th November 2024. It is mandatory that customers share the correct contact details during IKEA Family registration to receive the Voucher(s).
  • Voucher redemption terms: 
  • Vouchers can be redeemed for purchases between 7th November 2024 to 15th December 2024.
  • Vouchers can be redeemed across all IKEA customer meeting points including website (IKEA.in),
  •  IKEA app, in-store or remotely thru customer care.
  • IKEA Family identification is mandatory during billing to redeem the Voucher.
  • No minimum value required to redeem the Voucher.
  • No two offers can be clubbed 
  • Voucher(s) can only be redeemed only once either in full or partial. A voucher once redeemed cannot be re-issued.
  • This offer is only valid for B2C customers.

The voucher amount remains same i.e. 1,500 INR regardless of amount purchased above 10,000 INR.

IKEA reserves the right to cancel/modify any activities due to unforeseen circumstances.IKEA also reserves right to change any terms and condition of the campaign. No disputes are allowed in this matter as this is the campaign of IKEA INDIA which is done out of its own volition and in good faith.In case of any matter requiring jurisdiction, Bangalore shall be considered to be the place of jurisdiction.

Disclaimer: IKEA shall be relieved of any liability/ obligations/ responsibilities arising out of or in connection with this service/campaign/voucher except as accepted in the conditions mentioned herein above and that no claim relating to any losses or injuries (including financial, mental, physical, emotional, special, indirect and consequential losses) shall be asserted against IKEA, its parent companies, affiliates, directors, officers, employees or agents from any and all losses, damages, rights, claims and actions of any kind resulting from this service/campaign/voucher, including without limitation, personal injuries, death and property damage. 



Sleep market activations : IKEA Nagasandra

  • IKEA Family activation reward is applicable only for IKEA Family members to receive at a marketing activity hel.         
  • This offer entitles the eligible IKEA Family members for Rs.500 discount on minimum shopping of Rs.6000 at IKEA Nagasandra Store.       
  • This offer is applicable only on products and not applicable on services or food purchase. The shopping value should be Rs.6000 or more in a single transaction excluding the delivery or click and collect charges. ·      
  • The validity of this offer/coupon is from 14th September to 31st December 2024 ·      
  • Offer eligibility/qualification to said reward will be at the sole discretion of IKEA. ·      
  •  Members can redeem the coupon only in IKEA Nagasandra store. For redeeming the coupon instore, members can visit and ask our coworkers for steps to redeem the coupon.
  • To avail the offer, Family members must share their 19-digit IKEA Family card number during the checkout process in-store when prompted. If the Family card number is not entered in the relevant field shared (in-store), it could lead to cancellation of the order. This will be a one-time usage coupon and gets deactivated once used.·      
  • A member can redeem only 1 coupon against 1 invoice. Members will not be liable to claim the offer once the coupon expires.·      
  • This coupon is not transferable and can’t be exchanged against cash. This coupon in any form should not be promoted or used for marketing activities by the members.·      
  • IKEA Family coupons are sole property of IKEA and should not be distributed in any form electronically or otherwise including social platforms.
  • Expiry dates, validity & campaign period will be at the sole discretion of IKEA, and IKEA reserves the right to modify, alter, terminate, or amend the validity of full or any part of the offer any time it deems appropriate.IKEA reserves the right to amend, modify or waive these Terms and Conditions at any time at its sole discretion.
  • IKEA reserves the right to suspend or terminate any Members access to its service, or parts of it, if in IKEA’s reasonable view the relevant member or account appears to be in breach of any provision of this AgreementIKEA reserve the right at any time to modify or discontinue the offer, either temporarily or permanently (or any part thereof), with or without notice.
  • In case of any product returns, IKEA return policy applies. However please note that the offer benefit (coupon/voucher) cannot be re-issued to the member. The discount is a one-time usage coupon which cannot be reapplied in cases of product returns.
  • Please refer to https://www.ikea.com/in/en/customer-service/returns-claims/return-policy for the return policy.In case customer loses/misplaces the coupon, a duplicate will be issued only on case to base basis where the customer is able to furnish sufficient proof of it being not in possession of the customer, and IKEA on its discretion will make the coupon available within 7 working days.
  • The coupon shall be used only by the customer to whom the coupon is issued and shall not be allowed to be assigned, transferred, gifted.Liability:We warrant that this offer will be provided with reasonable care and skill with the intention of meeting our specifications for the offer, but we cannot and do not guarantee that this offer will meet your requirements.
  • We shall have no other obligation, duty or liability whatsoever in contract, tort (including negligence, breach of statutory duty, deficiency in service, unfair trade practice and any other tort) or otherwise as defined below: A) For any loss of revenue, business, anticipated savings or profits; (B) any errors in or omissions from the Site or offer or any services or products obtainable therefrom; (C) the unavailability or interruption of the offer/benefits or any features thereof; (D) your use or Redemption of the offer/coupon.
  • All the above terms and conditions shall be in addition to the other applicable IKEA and IKEA Family terms and conditions available at https://www.ikea.com/in/en/customer-service/terms-condition-and-privacy-notice-pub7bbe3afb


Midnight shopping festival : IKEA Nagasandra

  • IKEA Family activation reward is applicable only for IKEA Family members
  • The validity of the Free Gift & offer/coupon is only valid on Friday & Saturday till 28th December 2024 10pm to 12 am. 
  • FREE gift can be availed on shopping of Rs.1000 & above.
  • FREE gift cannot be exchanged or returned & is subject to availability•
  • Offer eligibility/qualification to said reward will be at the sole discretion of IKEA.
  • Members can redeem the coupon only in IKEA Nagasandra store. For redeeming the coupon instore, members can visit and ask our coworkers for steps to redeem the coupon.
  • To avail the offer, Family members must share their 19-digit IKEA Family card number during the checkout process in-store when prompted. If the Family card number is no tentered in the relevant field shared (in-store), it could lead to cancellation of the order.
  • This will be a one-time usage coupon and gets deactivated once used. A member can redeem only 1 coupon against 1 invoice.
  • Members will not be liable to claim the offer once the coupon expires.
  • This coupon is not transferable and can’t be exchanged against cash.
  • This coupon in any form should not be promoted or used for marketing activities by the members.
  • IKEA Family coupons are sole property of IKEA and should not be distributed in any form electronically or otherwise including social platforms.
  •  Expiry dates, validity & campaign period will be at the sole discretion of IKEA, and IKEA reserves the right to modify, alter, terminate, or amend the validity of full or any part of the offer any time it deems appropriate.
  • IKEA reserves the right to amend, modify or waive these Terms and Conditions at any time at its sole discretion.

Terms and Conditions

Online Spare Part Ordering

IKEA India Private Limited (“IKEA”) is a private limited company incorporated in India with a vision to create a better everyday life for the many people. To accomplish this vision, we at IKEA reach out to many people through multiple channels to demonstrate and showcase our products and range.

By accepting to these terms and conditions, the Customers acknowledge that this service of provision of spare parts shall not be provided by IKEA but by IKEA Components AB (“IKEA Sweden”) through their courier partners DHL Logistics Private Limited and or their chain partner/group entities in India (“DHL”) and therefore there shall be no privity of contract for the customer with IKEA India.

  • Customer can order for the spare parts online by clicking on the ikea.com/in link that shall be serviced by IKEA Sweden.
  • Spare parts number will be available on article manual or on webpage of article under more information tab.
  • All requested spare parts are directly shipped from Sweden by IKEA Sweden and IKEA India shall not be liable or responsible in any manner.
  • IKEA Sweden sends spare parts only thru DHL service partner.
  • Indian custom regulation will be applied for all parcel received from Sweden.
  • DHL will reach out to all customers for KYC documents, and it shall be the sole discretion of the customers to provide any such details as may be requested by DHL.
  • DHL will share the link thru email to upload the KYC document.
  • Customer are requested to note that DHL will only deliver the ordered spare parts post receipt of all relevant document that may be share at the sole discretion of the customer.
  • DHL will ask for govt id with address proof, and it shall match with the delivery address.
  • Any govt. ID with address proof ex. Aadhar, etc. will be excepted by DHL.
  • In case of any issue pertaining to this service including delivery, customer shall directly contact DHL.
  •  Formore information, please go to DHL website or click here.

 

DHL will not ask for any OTP or money from customer under any circumstances. Incase of any fraud related issues customer can directly raise the concern with DHL. IKEA will not be responsible for any fraud, claims or losses due to any fraudulent call, for more information on DHL fraud awareness click here.

 

IKEA will not have any information regards to delivery of spare parts, Since its directly between customer and DHL.

IKEA reserves the right to cancel/modify due to unforeseen circumstances.IKEA also reserves right to change any terms and condition of the service.

In case of any matter requiring jurisdiction, Bangalore shall be considered to be the place of jurisdiction.

Disclaimer: IKEA shall be relieved of any liability/ obligations/ responsibilities arising out of or in connection with this service and that no claim relating to any losses or injuries (including financial, mental, physical, emotional, special, indirect and consequential losses) shall be asserted against IKEA, its parent companies, affiliates, directors, officers, employees or agents from any and all losses, damages, rights, claims and actions of any kind resulting from this service/campaign/voucher, including without limitation, personal injuries, death and property damage.

IKEA Employees Friends & Family offer

The offer is called as IKEA Employee Friends & Family (IEFF) offer. This will be a test phase for the Delhi market. A unique coupon code is issued for each IKEA employee.

HDFC Bank Credit Card EMI Offer

Offer Period: The offer shall commence at 00:00 hours on 24th july 2025 and shall conclude at 23:59 hours on 18th Aug 2025.

Details of the Offer: 

  • Customers utilizing HDFC Bank Credit Card EMI option at IKEA shall be eligible for an instant discount of up to INR 3,000 on a minimum transaction amount of INR 25,000, subject to the following cashback slabs:
  • Loan Amount (INR): 25,000-39,999 | Cashback (INR): 1,500
  • Loan Amount (INR): 40,000 and above | Cashback (INR): 3,000
  • The offer is applicable exclusively on purchases with a transaction total equal to or exceeding INR 25,000 ("Amount").
  • The offer is valid solely on transactions paid with HDFC Bank Credit Card EMI and availed by the Customer at IKEA Offline Stores located in Mumbai (Navi Mumbai and Worli), Bangalore (Nagasandra and PAOP Essensai), and Hyderabad.
  • The offer is applicable for all EMI tenures when paying with HDFC Bank Credit Card EMI.
  • This offer is not applicable to transactions conducted on IKEA.in and the IKEA app.
  • Offer Terms and Conditions: IKEA reserves the right, at its sole discretion, to cancel or hold orders if found to be of a fraudulent nature.
  • The offer is applicable only once per HDFC credit card.
  • Both IKEA and HDFC Bank reserve the right to change, modify, add, or delete any of the terms and conditions of the Offer at any time without prior notice.
  • This Offer cannot be combined with any other HDFC Bank offer nor can it be transferred.
  • Customers must inform the cashier during checkout regarding payment with HDFC Credit Card using EMI option. The instant discount will be applied by the cashier at the time of payment.
  • The offer is valid only on transactions paid with HDFC Bank Credit Card EMI across all tenures.
  • This Offer is not applicable for HDFC Bank Credit Card full swipe transactions.
  • This Offer is not applicable on international HDFC Bank Credit Cards.
  • This offer is applicable only for B2C customers and not for B2B customers (i.e., customers who do GSTIN billing with IKEA).
  • The discount will be provided on the total amount inclusive of taxes. In case of any queries, customers can contact 18004194352 or email [email protected] (between 9 am – 9 pm, Monday to Friday). The response time is 15 days from the day the query is raised.