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IKEA India Customer Privacy Policy

A Partnership Built on Trust

At IKEA, we are committed to protecting your personal information, including when it is shared outside the IKEA Group. We ensure that our trusted service partners also safeguard your data. From browsing our catalogue to assembling your purchases at home, we work together to create a better everyday life at an affordable price. Our partnership with you, our customers, is at the heart of everything we do—including how we handle your personal information.

We collect only the information necessary to enhance your shopping experience. This Privacy Notice explains what information we collect, how we use it, and how you can access, update, or remove your information.

Help Us Build a Better IKEA

To improve our services, we may ask you to provide various types of information. Below are some reasons we request your information and how we use it to enhance your IKEA experience:

Purchases: When you make a purchase, we may require your payment card details and contact information to process your payment. For deliveries, we will ask for your name, address, phone number, pin-code and email address to ensure prompt delivery. This information is used solely for internal purposes and to fulfill your order.

Customer Service: To respond to your questions or concerns, we may need your name, address, email, and phone number. This information helps us to address your queries thoroughly.

Special Offers, Promotions, and Guarantees: When you register for or redeem special offers, we may request personal information to track the success of our programs. You may also provide information such as product preferences, reasons for purchase, or family and lifestyle details to help us better understand your needs.

CCTV Footage: We use CCTV in our stores for safety, security, and monitoring. CCTV footage is stored only as long as necessary to assist regulatory bodies and law enforcement agencies and is accessible only to authorized security personnel.

Feedback Forms: After shopping in our stores, you may be invited to complete a feedback form. Providing personal data in this form is voluntary and helps us improve our services.

Delivery Services: When you request home delivery, we collect your name, full address (including pin code), email, and phone number. This data is shared with our Transport Service Providers (TSPs) solely for delivery purposes. We have agreements in place to ensure your data remains secure. Neither IKEA nor our TSPs will request additional delivery charges after your purchase. Please be cautious of online fraud and contact our Customer Support Center if in doubt.

Shopping with IKEA: Shop with us at IKEA stores or the official IKEA India website (www.ikea.in), or the IKEA App or via our Customer Support. IKEA India does not sell products on any other websites or platforms. You can purchase IKEA Gift Cards on IKEA and third-party websites like Hubble, QuickSilver, Giftyr and Amazon. Beware of fraudulent sites or accounts claiming to sell IKEA products. IKEA is not responsible for purchases or data loss on unauthorized platforms. If you are unsure, please contact our Customer Support Center.

Your Information Stays with IKEA

We take the security of your personal data seriously. We have implemented robust strategies, controls, and policies to keep your data secure and regularly review these measures. Your data is accessible only to Ingka Group employees or subcontractors who require it for their job responsibilities. We are committed to providing appropriate security controls to protect your information.

If you wish to obtain a copy of your personal data, correct or delete it, or exercise other individual rights, please contact IKEA Customer Support. Requests will be processed in accordance with legal and regulatory requirements.

IKEA Family Members

When you interact with us as an IKEA Family member, we collect personal data such as your name, date of birth, gender, email address, home address, purchasing activity, product preferences, and other interactions with IKEA. We use this information for statistical analysis to understand customer behavior, trends, and engagement.

If you are logged in to any IKEA channel (such as the website or the IKEA app), we collect data about how you use these channels to improve your customer experience.
We process your IKEA Family profile information, including:

  • Purchase-related data (store location, receipt number, date/time of purchase, items purchased, quantities, prices, and total amount)
  • Participation in IKEA competitions or events
  • Usage of IKEA services
  • This data is used to enhance our products and services and to create customer segments that help us develop general and segment-specific offers.

If you have consented to marketing cookies, we may also use this data to display relevant offers from IKEA on other websites based on your customer segment. Account Retention: 

Your IKEA Family account will be deleted after 3 years of complete inactivity on all IKEA platforms. We will send you a notification 48 hours before the account deactivation timeline. If there is no interaction within those 48 hours, your account will be deleted.

Loyalty Offers and Rewards

To provide IKEA Family benefits, we process personal data related to your:

•Purchases, returns, and digital receipts
•Use of loyalty benefits and services
•Participation in surveys, competitions, or events
•Marketing interactions as an IKEA Family member
•IKEA Family card number•Transaction and order details
•Order history and purchasing activity
•Online interactions

We process this data to fulfil our contract with you under the IKEA Family Terms & Conditions. Participation in events or competitions is based on your consent and the terms applicable to each activity.

Ratings and Reviews
If you submit a rating or review, post moderation, we use it to improve our products and services and to share with other IKEA customers on our website and app. Moderation is conducted by our third-party partner before it is published to ensure compliance with the Terms & Conditions. Because IKEA operates globally, your review may also appear in other countries where IKEA retailers operate. Only an abbreviation of your name or a nickname will be displayed publicly. Data processed:

•Account details
•Product ratings and written reviews
•Photos you choose to upload

Analytics and Service Improvement
We use interaction data to analyze trends and improve the performance of IKEA Family services. Data analytics may be performed on aggregated or pseudonymized data to help us monitor usage and continuously enhance the program.Data processed:
•Account data
•Online interaction data
•Browsing history
•Shopping preferences
•Wish lists

IKEA Business Network Members

Joining the Business Network Account is voluntary. If you choose to sign up, we collect your name, company name, email address, phone number, and the number of your IKEA Business Card that we issue to you. We also store information about your purchases and activities on the account. Purchase history and user activity may be used for tailored marketing if you have consented.The account administrator within your company can view purchases made on behalf of the company. The account is managed by IKEA IT AB (part of the Ingka Group) and trusted service providers. Your personal data will be retained if you are a registered user. All personal data will be deleted when the account is terminated.

Interaction with IKEA Customer Support Team

What Personal Data We Collect, We collect the personal data needed to provide customer support and improve our services. This includes:
•Conversation Data
•Messages you send and receive through: Billie, our AI chatbot
•Live chat with our co-workers
•Emails sent to our support teams
•Social media messages
•Customer support phone calls
•Information you share during these conversations, such as questions, feedback, or requests for assistance.
•Contact details (e.g., name, phone number, email) and order information when relevant.
•Call Data
•Your phone number when calling customer support.
•Call recordings (when enabled) for quality and training purposes.
•Call transcripts are reviewed manually or through automated AI analysis.

How We Use Your Personal Data

We use your data to deliver and improve customer support. This includes:
•Analyzing chats and calls to understand your needs.
•Identifying why you contacted us using both manual checks and AI tools.
•Reviewing transcripts for quality assurance and training.

Use of AI:

We use responsible Artificial Intelligence (AI) to review and analyze anonymized conversation data to identify trends and improve our services. All data—whether reviewed by AI or by our teams—is handled in line with our privacy and data protection policies. You may interact with AI during your customer service experience, for example, when speaking with our AI assistant that helps answer common questions quickly.AI is used for improving customer service, reducing waiting times, and supporting 24/7 availability. Personal data used for this may include contact details, order information, and questions you ask during support interactions.

We work with trusted technology partners that provide services such as AI tools, cloud hosting, and cybersecurity.

Data Retention:Chat with Billie (AI chatbot): 24 hoursChats with Co-workers (Customer Support): 24 monthsCall Recordings: 2 yearsThese retention periods help us improve service quality and support analysis.

Cookies: The IKEA Recipe

The IKEA website uses cookies to remember your preferences. For example, it may remind you which store page you visited to make your next visit more convenient by displaying relevant information. If you prefer not to use cookies, you can disable them in your web browser’s settings under Internet Options. Cookie PolicyOut of Sight, But Never Out of Reach

Out of Sight, But Never Out of Reach

If you are dissatisfied with how we process your personal data, please let us know—we’ll do our best to resolve your concerns.

Your Rights: Under privacy laws, you have several rights in relation to the personal data that we hold about you. You may exercise these rights at any time by contacting us using the details set out below. You have right to access, nominate, correct, erasure, withdraw your consent, to complain.

We may need to request specific information from you to help us confirm your identity. This is to ensure your personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one calendar month. Occasionally it could take us longer than this if your request is particularly complex or you have made several requests.

In this case, we will notify you and keep you updated.You can also reach out to us if you need this privacy notice to be translated the regional language of the region where IKEA India operates in.

Call us at 1800 419 4532 or Submit a request Here or write to us at [email protected]

We aim to respond to your requests, questions, or concerns as quickly as possible.By using this site, you consent to the terms outlined in this Privacy Policy.

Dated: March 2026